Marketing Traffic Coordinator

CrossCountry Mortgage (CCM) is the nation’s number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America’s fastest‑growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401(K). We also offer company‑provided short‑term disability, an employee assistance program, and a wellness program. Position Overview The Marketing Traffic Coordinator is a key day‑to‑day coordinator on all projects and workflow oversight requiring cross‑functional collaboration to ensure that projects have all information needed to complete within an expected time frame. Job Responsibilities Lead traffic flow of marketing projects and prioritization via support portal, phone call, and email. Track all marketing projects and manage status updates, ensuring deadlines are met. Review requests and manage projects within Salesforce and Basecamp. Handle customer service phone calls with professionalism, routing customers to the appropriate department or inputting requests in the system. Provide excellent service, information, and communication to internal and external customers. Respond to issues timely and with sound decision making. Proofread and ensure quality standards are met. Participate in and document discussions during client meetings and conference calls. Maintain current work‑in‑progress records and archives of past project information as appropriate. Additional projects as needed. Qualifications And Skills Bachelor’s degree in Marketing, Creative Design, Communications, related field, and/or equivalent combination of education/experience. 1–2 years of experience in marketing, communications, or project coordination. Experience in a traffic or marketing assistant position is preferred. Agency work is a plus. Knowledge of Microsoft Office Suite applications including Excel and PowerPoint. Excellent organizational skills and attention to detail. Excellent customer service and communication skills. Excellent prioritization and time management skills. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit #J-18808-Ljbffr