Front Desk Agent - Courtyard by Marriott Chesterfield MO

Front Desk Agent (Guest Experience Expert)

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

The Front Desk Agent at Marriott Courtyard hotels is responsible for providing exceptional guest service and support to ensure guest satisfaction. Key responsibilities include:

• Greeting and registering guests: Assisting guests with the registration process and assigning rooms.
• Checking in and out guests: Ensuring proper room postings and managing guest accounts.
• Providing guest service: Answering inquiries, making reservations, and addressing guest concerns.
• Performing bookkeeping tasks: Computing bills, collecting payments, and maintaining records.
• Maintaining a professional appearance and environment: Following company policies, maintaining confidentiality, and upholding quality standards.
• This role requires a proactive and responsive attitude, with the ability to handle various tasks and maintain a high level service.
• This is a full-time position.

Required Experience:

• 1 + year of hotel experience.
• 1+ year customer service experience.

Preferred Experience:

• Marriott.
• Fosse.