IT Operations & Support Coordinator

Job Description

Job Description

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental !

Company Overview

At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer's needs. At PTR, we don't just rent trucks—we partner with our customers to drive efficiency and success on every job site.

POSITION SUMMARY

The IT Operations & Support Coordinator manages key administrative functions for the IT department, including vendor records, contracts, licensing, renewals, procurement, asset tracking, and IT spending, while coordinating activities like invoice tracking and documentation. This role also supports the improvement of IT service management processes, with a focus on ServiceNow and ITIL alignment.

The coordinator will additionally serve as backup support for Helpdesk Technicians and Application Support Analysts, providing basic end-user assistance, troubleshooting support, and coverage during peak demand or team absences to ensure continuity of service.

LOCATION

Onsite in Fort Wayne, IN

COMPENSATION

This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment.

RESPONSIBILITIES:

IT Operations Administration:

• Support the day-to-day administrative operations of the IT department.
• Maintain organized records for IT vendors, contracts, invoices, licensing agreements, renewals, and service documentation.
• Assist IT leadership with tracking operational follow-ups, required documentation, and administrative deadlines.
• Help standardize and improve IT administrative processes to ensure consistency, accuracy, and accountability.
• Coordinate with internal teams, Finance, Procurement, and vendors as needed to support IT operational needs.
• Receive, review, track, and route IT-related invoices for approval and processing.

ServiceNow Administration & ITSM Process Support:

• Serve as a key administrative owner for the ServiceNow platform, supporting configuration, data accuracy, process documentation, and platform adoption.
• Assist with maintaining ServiceNow records related to assets, vendors, contracts, knowledge articles, catalog items, and operational workflows.
• Support ITSM process documentation and continuous improvement using ITIL-aligned practices where applicable.

Hardware Ordering & Asset Coordination:

• Coordinate ordering of new IT hardware, including laptops, desktops, monitors, peripherals, mobile devices, and related equipment.
• Work with approved vendors to obtain quotes, submit purchase requests, track order status, and confirm receipt of equipment.
• Maintain documentation for hardware purchases, warranties, assignments, and lifecycle status.
• Assist with tracking inventory levels to ensure hardware is available for onboarding, replacements, refreshes, and business needs.
• Support documentation of hardware standards, approved models, and procurement processes.

Reporting & Documentation:

• Maintain detailed documentation for all issues, resolutions, and support processes.
• Create and provide regular performance reports for applications, highlighting areas for improvement.
• Keep up to date with software versions, patches, and updates that impact supported applications.

Continuous Improvement:

• Participate in post-implementation reviews and suggest improvements to the support process and application functionalities.
• Stay current with new technologies and trends to offer innovative solutions and improvements to existing applications.

REQUIREMENTS

MUST HAVE

• Associate's or bachelor's degree in information technology, Business Administration, Finance, Operations, or a related field, or equivalent work experience.
• 2+ years of experience in IT operations, IT administration, procurement support, vendor coordination, finance support, asset management, or a related administrative/operations role.
• Strong attention to detail with the ability to maintain accurate records for software licensing, hardware assets, leased equipment, vendor agreements, and recurring IT expenses.
• Ability to create and maintain spreadsheets, reports, trackers, and documentation used to support IT operations and leadership decision-making.
• Strong written and verbal communication skills with the ability to work effectively with IT team members, Finance, Procurement, vendors, and internal business users.
• Ability to handle confidential information appropriately, including vendor contracts, pricing, invoices, licensing details, and asset records.
• Basic understanding of IT support concepts, including user accounts, hardware, software, SaaS applications, endpoint devices, and common troubleshooting practices.
• Ability and willingness to provide backup support to Helpdesk Technicians and Application Support Analysts when needed, including basic troubleshooting, user assistance, documentation updates, and support coverage during absences or peak demand.
• Strong customer service mindset with a willingness to support both internal IT team needs and end-user requests.
• Ability to work independently, follow established processes, and identify opportunities to improve documentation, tracking, and operational efficiency.

Employee Benefits

At Premier Truck Rental (PTR), we invest in our people by offering competitive benefits, wellness programs, and growth opportunities designed to support you both professionally and personally.

Wellness & Fitness

Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're interested in group classes, virtual personal training, personalized workout plans, or nutrition coaching, we've got you covered.

Exclusive Employee Perks

Enjoy a variety of additional benefits designed to make life a little easier and more enjoyable:

• PTR Swag & Uniform/Boot Allowance
• On-site Micro-Markets stocked with snacks and essentials
• Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment
• Additional partner and vendor discounts

Performance Incentives (Commissions, Bonuses & Profit Sharing)

At PTR, we believe in rewarding success. Certain roles offer commission structures, bonuses, or profit-sharing opportunities based on performance. Incentive eligibility varies by position, so be sure to ask your recruiter about the compensation opportunities available for your role.

Comprehensive Benefits — Starting Day One

✔ Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
✔ 401(k) matching and long-term financial planning support
✔ Paid time off so you can recharge
✔ Life, accidental death, and disability coverage
✔ Ongoing learning and development opportunities

Training, Growth & Recognition

We partner with the Predictive Index behavioral assessment tool, which helps identify natural behavioral drives such as dominance, extraversion, patience, and formality. This tool supports hiring decisions, team development, and employee engagement throughout the entire employee lifecycle.

Culture & Connection — More Than Just a Job

At PTR, we don't just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values.

Connect and engage through:

✔ PTR Field Days & Team Events
✔ The Extra Mile Recognition Program
✔ PTR Text Alerts & Open Communication

Employment Classification

Premier Truck Rental hires full-time, part-time, contractor, and intern positions, depending on business needs.

Benefits eligibility varies by employment classification. Contractors, interns, and part-time employees are not eligible for the full-time employee benefits package.

Equal Opportunity Employer

Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law