Customer Service Representative

Customer Service Representative - Healthcare Call Center *Location:* Plymouth, MI
*Job Type:* Contract-to-Hire (6 Months)
*Pay Rate:* $21.00/hour
*Work Schedule:* Onsite
About the Opportunity We are currently seeking motivated and customer-focused *Customer Service Representatives* to join a growing healthcare services organization. This is an excellent opportunity for individuals with call center experience who are looking to build a long-term career within the healthcare industry.
This role offers extensive training, clear career advancement opportunities, and the potential to convert to a permanent position. Many individuals who start in this role successfully move into leadership, quality assurance, claims processing, workforce management, pharmacy operations, and other specialized departments.
Position Overview As a Customer Service Representative, you will support members, providers, and customers by handling inbound calls related to healthcare and pharmacy benefit services. You will answer questions, provide information, document interactions accurately, and navigate multiple systems while maintaining a high level of professionalism and customer service.
Representatives typically handle *50-100 calls per day*, depending on call complexity, and are measured on quality, accuracy, attendance, and customer service performance.
Key Responsibilities
* Answer a high volume of inbound customer calls.
* Handle follow-up outbound calls when required.
* Assist customers with prior authorization inquiries and general healthcare-related questions.
* Maintain confidentiality and protect sensitive information.
* Accurately enter and update customer information in multiple systems.
* Document all customer interactions thoroughly and professionally.
* Research and resolve customer concerns.
* Meet productivity, quality, and accuracy standards.
* Navigate several computer applications simultaneously while assisting callers.
* Provide exceptional customer service in a fast-paced call center environment.
Required Qualifications
* Minimum *1 year of recent high-volume call center experience* within the last 2-3 years.
* Minimum *1 year of tenure* in previous positions.
* Strong customer service and communication skills.
* Proficient computer skills and ability to learn multiple systems.
* Ability to type *30+ words per minute*.
* Strong attention to detail and accuracy.
* Ability to work effectively in a structured and metrics-driven environment.
* Reliable attendance and punctuality.
Preferred Qualifications
* Healthcare or medical customer service experience.
* Pharmacy, insurance, or benefits experience.
* Pharmacy Technician Certification.
* Bilingual skills.
Training Training is required and attendance is mandatory.
*Training Schedule:*

* Monday-Friday
* 8:00 AM - 4:30 PM
* 4 weeks
Participants must successfully complete training assessments with an average score of 90% or higher.
Work Schedule Candidates must have availability within the following hours:

* *7 days per week*
* *Operating hours: 5:00 AM - 10:00 PM*
A set schedule will be assigned after training based on business needs and performance.
*Important:* Mandatory overtime is required during January and February.
Career Growth Opportunities This organization is known for promoting from within and providing long-term career development opportunities. Employees may have the opportunity to:

* Advance to Tier II Customer Service roles with increased compensation.
* Pursue leadership opportunities.
* Move into departments such as:
* Quality Assurance
* Claims Processing
* Workforce Management
* Reporting & Analytics
* Client Administration
* Healthcare Operations
* Management

Contract employees who convert to full-time positions gain access to additional benefits, career development programs, tuition reimbursement opportunities, incentive programs, and employee discount offerings.
Ideal Candidate The successful candidate is someone who:

* Thrives in a fast-paced call center environment.
* Demonstrates empathy and professionalism on every call.
* Is comfortable navigating multiple systems simultaneously.
* Maintains strong accuracy and attention to detail.
* Is coachable and receptive to feedback.
* Enjoys helping customers solve problems and answering questions.
*Apply today if you're looking to build a long-term career in healthcare customer service with strong advancement potential and a supportive team environment.*
*Job Type & Location*This is a Contract to Hire position based out of Plymouth, MI.
*Pay and Benefits*The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Plymouth,MI.
*Application Deadline*This position is anticipated to close on Jul 23, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.