Service Desk Analyst

Direct message the job poster from Seneca Resources Sr Technical Recruiter / Talent acquisition @ Seneca Resources Job Title: Service Desk Analyst – Night Shift Location: Remote (Must be within driving distance of Dallas, TX) Shift: 8:00 PM – 8:00 AM ET Clearance: U.S. Citizenship required; must pass Public Trust background check Job Summary: Provide Level 1 IT support in a 24/7 environment. Handle incidents and service requests via phone, email, and monitoring tools. Follow documented procedures, escalate issues as needed, and ensure accurate ticket management. Key Responsibilities: Answer and resolve IT support calls and emails Monitor system alerts and create incident tickets Escalate issues using Everbridge Perform password resets and basic account support Maintain accurate incident records Create daily reports and follow standardized work instructions Occasionally visit onsite (Dallas, TX) for support tasks Requirements: 1–3 years of IT Service Desk experience Proficient in MS Office, email handling, and incident ticketing tools Strong communication and problem-solving skills Seniority level Seniority level Associate Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Seneca Resources by 2x Inferred from the description for this job Medical insurance Vision insurance Get notified about new Service Desk Analyst jobs in Dallas, TX . Dallas, TX $36,000.00-$59,000.00 2 hours ago IT Cust Svc - Technology Support Liaison Scheduling Specialist, Patient Access (Dallas) Pharmacy Tech Support / Call Center Representative (Remote) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr