Service Desk Analyst
Seneca Resources
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Sr Technical Recruiter / Talent acquisition @ Seneca Resources
Job Title: Service Desk Analyst – Night Shift
Location: Remote (Must be within driving distance of Dallas, TX)
Shift: 8:00 PM – 8:00 AM ET
Clearance: U.S. Citizenship required; must pass Public Trust background check
Job Summary:
Provide Level 1 IT support in a 24/7 environment. Handle incidents and service requests via phone, email, and monitoring tools. Follow documented procedures, escalate issues as needed, and ensure accurate ticket management.
Key Responsibilities:
- Answer and resolve IT support calls and emails
- Monitor system alerts and create incident tickets
- Escalate issues using Everbridge
- Perform password resets and basic account support
- Maintain accurate incident records
- Create daily reports and follow standardized work instructions
- Occasionally visit onsite (Dallas, TX) for support tasks
Requirements:
- 1–3 years of IT Service Desk experience
- Proficient in MS Office, email handling, and incident ticketing tools
- Strong communication and problem-solving skills
Seniority level
Seniority level
Associate
Employment type
Employment type
Contract
Job function
Job function
Information Technology-
Industries
IT Services and IT Consulting
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Medical insurance
Vision insurance
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