Shift Supervisor, The Kings Inn Family Shelter

Who We Are: CAMBA is a community of staff volunteers clients donors neighbors and partners who work together to build an inclusive New York City where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development Family Support Job Training & Employment Support Services Health Housing and Legal Services. We reach more than 65000 individuals and families each year at our 90 locations including 10000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates six family homeless shelters funded by New York City Department of Homeless Services. Each shelter offers clients a supportive structured therapeutic safe and drug-free facility. CAMBAs The Kings Inn Family Shelter provides comprehensive case management services to 100 families who are in a transitional residence program for homeless families.

Position: Shift Supervisor

Reports To: Assistant Program Director

Location: 87-02 23rd Avenue Queens NY 11369

What The Shift Supervisor Does:

• Input client data using DHS CARES database as needed.
• Communicate effectively with clients direct reporting staff peers supervisors and funders.
• Ensure regulatory compliance is met per NYS DHS NYS OTDA NYC FDNY NYC Dept. of Health NYC Coalition for the Homeless etc is adhered to. (i.e. log book entries bed checks client belongings security client care medication etc).
• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
• Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
• Must remain on-site to provide supervisory coverage at all times including lunch breaks when working shifts as the only on-site Shift Supervisor.
• Ensure inventory of security equipment is up to date.
• Ensure security of valuables and medications in safe/cabinet.
• Retrieve observe and document clients self-administration of medications as appropriate.
• Utilize performance management systems to encourage the ongoing communication process with direct staff in order to develop enhance sustain and improve the employees work performance.
• Manage and coordinate the day-to-day functions of the facility ensuring programming rounds and client care services are occurring.
• Implement strategies for effective team performance.
• Professionally respond to complaints incidents and emergencies and/or incidents and interview all parties analyze collect data document and report the situation.
• Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.
• Lead and participate in program meetings as requested.
• Engage clients to address issues that arise on the shift and document and communicate via written logs face-to-face meetings etc. to ensure appropriate staff are aware.
• Monitor clients safety and ensure safety policies and procedures are practiced daily.
• Overcome resistance to change from clients direct reporting staff and supervisors/funders.
• Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
• Prepare performance appraisals for direct reporting staff.
• Review and sign time sheets.
• In the absence of adequate staffing will have direct service/program responsibility in addition to the above.
• Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
• May coordinate and facilitate groups and trainings
• May develop content for client programming to maximize contract goals and performance targets.

Minimum Education/Experience Required:

• HS Diploma or GED and 3 years applicable experience or Associates degree (A.A.) and 2 years applicable experience or Bachelors degree (B.A. B.S.W.) and/or equivalent experience.

Other Requirements:

• Must obtain and maintain First Aid/CPR certification.
• Must obtain and maintain certification in overdose prevention.
• Must obtain and maintain F-80 Fire Safety Coordinator certification
• Must obtain and maintain CPI (Crisis Prevention) certified
• Bi-lingual preferred.
• F-80 required.

Compensation : $50392
Status: Full-time (35 hours per week)
Benefits : CAMBA offers a comprehensive benefits package including health insurance dental insurance 403(b) retirement plan with employer match paid time off (vacation personal and sick time) and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color people with disabilities and lesbian gay bisexual and transgender people are encouraged to apply. We consider all applicants without regard to race color religion creed gender gender identity gender expression national origin age disability socio-economic status marital or veteran status pregnancy status or sexual orientation.

Required Experience:

Manager