Member Team Lead

Position Summary What you'll do: Assists management with the supervision of associates in the assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction on member service approaches to resolve member complaints according to company guidelines. Ensures compliance with company policies, participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Communicates and supports membership by providing information on membership types, programs and benefits to current and prospective members; processes memberships, upgrades and credit accounts; encourages renewals; participates in sales and marketing events; completes and maintains marketing recaps and other required documentation; strives to meet membership goals and promote the value of Sam's Club products and services. Provides and ensures member service by acknowledging the member and identifying needs, assisting with purchasing decisions, locating merchandise, guiding on self-service technology, assisting with transactions at registers or self-checkout, and ensuring club pickup orders are filled. Oversight and operations: Oversees the assigned area by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts and flatbeds, assisting members with transporting items, and maintaining parking lot cleanliness. Completes accounting records, files transactions, and other required documentation by following accounting procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, and overseeing cash fund transfers; maintaining confidentiality and accuracy of financial and personal information. Process improvement and compliance: Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners; analyzes information from multiple sources; monitors progress and results; identifies and addresses improvement opportunities. Demonstrates, promotes and supports compliance with company policies, procedures and ethics; explains and guides how to apply them in executing business processes and practices; assists management with correcting ethical and compliance issues. Team leadership and culture: Leads and participates in teams by using and sharing resources, information and tools; determines customer needs and business priorities; coordinates and executes work assignments; provides advice, feedback and support to ensure timelines and work quality; models and helps others adapt to change or new challenges. Fosters a respectful workplace that values diversity, belonging, teamwork, and integrity. Customer focus and values: Serves customers and members by delivering results while putting the customer first; makes decisions based on reliable information and balances short- and long-term priorities. Strives for excellence by displaying curiosity, taking calculated risks, and supporting change. Benefits and compensation: At Sam's Club, we offer competitive pay, performance-based bonus awards and other benefits. Health benefits include medical, vision and dental; financial benefits include 401(k), stock purchase and company-paid life insurance; paid time off benefits include PTO and related leave; other benefits include short-term and long-term disability, discounts, and leave programs. Live Better U is a company-paid education benefit program for associates, with programs ranging from high school completion to bachelor's degrees, including English Language Learning and certificates. Eligibility and terms apply. Compensation: The hourly wage range for this position is $21.00 to $29.00 per hour. The actual hourly rate will meet or exceed the applicable minimum wage. Additional compensation in the form of premiums may be paid in certain circumstances (e.g., schedule, facility, season). Premiums may apply in combination if criteria are met. Minimum Qualifications 6 months of retail experience including operating front-end equipment (e.g., cash register) and 6 months of customer service experience Must be 18 years of age or older Preferred Qualifications Experience leading a front-end team, supervising, hiring, evaluating, mentoring, developing, and managing the workload of others Primary Location: 310 Fischer Rd, Sharpsburg, GA 30277-2084, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr