Sr. Account Operations Manager

Senior Account Operations Manager The Senior Account Operations Manager plays a critical role in managing complex, high‑value customer relationships for CoverMyMeds solutions that support medication access and adherence. Reporting to the Manager, Account Operations, this role serves as the primary operational contact for a portfolio of strategic accounts, ensuring strong execution of contracted programs, operational excellence, and a high‑quality customer experience. This position partners closely with cross‑functional teams across CoverMyMeds and McKesson to resolve issues, share customer insights, and support long‑term program success. The ideal candidate brings strong relationship management skills, sound judgment, and the ability to prioritize and manage a large book of business in a fast‑paced, client‑facing environment. Our preferred candidate will reside in Columbus OH to support a hybrid work schedule, but we may consider a well‑qualified fully‑remote candidate. What You'll Do: Serve as the primary point of contact for day‑to‑day management of multiple complex customer accounts and programs Own execution of contractual deliverables, ensuring accuracy, compliance, and timely resolution of issues Act as the first point of escalation for customer program concerns; investigate root causes, coordinate solutions, and communicate outcomes Develop and maintain program plans, track progress toward goals, and proactively manage risks Manage and prioritize a large book of business (approximately 20–30 accounts), balancing urgency, impact, and customer needs Leverage data and reporting to identify trends, surface insights, and support customer conversations and recommendations Lead or participate in customer meetings, including quarterly business reviews, focused on performance, outcomes, and future opportunities Collaborate cross‑functionally with product, analytics, technology, and other internal partners to advocate for customer needs and improvements Promote continuous improvement by identifying opportunities to enhance processes and the overall customer experience Basic Requirements: Bachelor’s degree in a related field or an equivalent combination of education and experience 4+ years of experience in account operations, account management, customer success, or a closely related customer‑facing role Preferred Skills & Experience: Experience managing complex, high‑value customer relationships or strategic accounts Background in customer success or account management within healthcare, health tech, pharmacy, or SaaS environments Strong ability to analyze data and translate insights into clear, customer‑friendly narratives Experience conducting or supporting quarterly business reviews and executive‑level customer discussions Familiarity with CRM platforms (e.g., Salesforce) and analytics/reporting tools (e.g., Tableau) Ability to work cross‑functionally and influence without authority Experience supporting customers through operational issues, system incidents, or escalations with professionalism and composure Pharmacy or pharmacy technician experience is a plus, but not required We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered. For more information regarding benefits at McKesson, click here. Our Base Pay Range for this position $75,800 - $126,300 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to View email address on click.appcast.io or View email address on click.appcast.io. Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson! #J-18808-Ljbffr McKesson