Case Manager I - Emergency Services

Job Description

Job Description

Would you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody’s life.

ABOUT US

The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida. We are looking for like-minded, dynamic individuals to come and join our team. The Caring Place provides emergency shelter, residential programs, job training, education & computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for “at-risk” youth.

JOB SUMMARY

The Case Manager I – Emergency Services (CME-I) reports to the Emergency Services Supervisor or Emergency Services Manager and provides case management services, crisis intervention, support and referral services for clients assigned to contracted emergency services programs. The CME-I will provide timely outcome reports per program guidelines and requirements. Monitors progress of residents, and refers them to appropriate agencies for assistance as needed. Schedule may include some nights and weekends.

CORE DUTIES/RESPONSIBILITIES:

• Maintains personal and professional integrity, and ensures clients are treated with respect and dignity
• Handles confidential information with discretion and in accordance with HIPPA guidelines
• Provide case management services designed to assist clients to obtain housing and stability
• Builds rapport with clients and facilitates group discussions effectively
• Maintains up to date listing of community contacts, links clients with community resources in a timely manner and follows up with client’s progress once linked with community resources
• Enter and maintains client-related data including case notes and documents
• Completes HMIS entries accurately and in a timely manner
• Keeps client files organized and with all documentation completed accurately
• Keeps supervisor informed of challenges and accomplishments when working with difficult cases, or if client refuses to accept housing
• Provide support for clients as they transition from homelessness to housing
• Ensures contact information is captured when client departs (address, phone, email, etc.)
• Closes files appropriately and in a timely manner, reviews files for accuracy and/or missing data, and updates the database accordingly for discharges
• Attends collaborative meetings and networks with other agencies, coalitions, and local community meetings as assigned
• Communicates well with clients and coworkers
• Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events
• Must be in agreement with and sign The Caring Place Statement of Faith
• Performs other related duties as assigned

EDUCATION/EXPERIENCE REQUIREMENTS:

• Requires a High School diploma or GED
• Requires at least 1 year of demonstrated experience of with the homeless population.
• Must be able to exercise independent judgment within the general framework of approved case management techniques, existing laws and within agency policy
• Must have the ability to recognize symptoms of common mental, physical, co-occurring, alcohol/substance abuse addictions to make proper assessment for care plans, referrals, and linkage with excellent follow up skills
• Must possess knowledge of local community agencies, programs and resources available for clients
• Must be able to establish and maintain effective working relationships with clients and staff of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation and sexual orientation
• Must have the ability to react quickly and calmly in an emergency
• Must be computer literate have experience with MS Office Suite (Word, Excel and Outlook)
• Must be able to understand, speak, read and write English and carry out oral and written instructions

PHYSICAL REQUIREMENTS:

• Must be able to sit for extended periods, and have the ability to lift and/or pull objects weighing up to 25 pounds
• Must also be able to see, hear and speak, in order to interact with staff and the general public
• Must also be able to move around as needed to perform essential job duties

PERKS AND BENEFITS

• Day off for Birthday/Work Anniversary
• Employee Discounts
• Holidays (12)
• Paid Time Off
• Health Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account)
• Company Paid Life insurance
• 403b Retirement Plan with 3% match

Only qualified candidates will be considered. Level 2 Background Screening is required. The Caring Place (@Miami Rescue Mission and Broward Outreach Centers is a drug-free workplace and Equal Opportunity Employer.