Memory Care Community Manager

Job Description

Job Description

Description:About the Role

Academy Bella Vista is seeking an experienced, compassionate Community Manager to lead the daily operations of our exceptional, relationship-centered memory care community in Boulder, Colorado.

The Community Manager plays a key leadership role in creating an environment where older adults living with dementia and Alzheimer’s disease experience purpose, dignity, connection, and the highest possible quality of life. This position combines memory care leadership, senior living operations, staff management, family support, and resident engagement.

We are looking for a leader who is highly visible in the community, builds meaningful relationships with residents and families, develops and supports an exceptional team, and understands the unique needs of individuals living with dementia.

What You’ll DoResident & Family Experience

• Foster a relationship-centered memory care culture that honors each resident’s history, preferences, abilities, and individuality.
• Build meaningful relationships with residents through regular interaction, participation in daily life, and consistent visibility throughout the community.
• Serve as a primary point of contact for families, providing guidance, emotional support, education, and consistent communication.
• Facilitate sensitive conversations regarding dementia progression, transitions in care, goals of care, and end-of-life planning with empathy and professionalism.
• Lead and coordinate family meetings as appropriate.
• Support new resident admissions and help residents and families transition into the community with compassion and confidence.
• Promote resident autonomy, dignity, independence, and quality of life through individualized programming and meaningful engagement.

Memory Care Programming

• Oversee and continually enhance therapeutic memory care programming that supports residents cognitively, emotionally, socially, physically, and spiritually.
• Collaborate with team members to develop activities and programming based on residents’ individual interests, histories, needs, and abilities.
• Develop opportunities for intergenerational engagement, volunteer involvement, community partnerships, and meaningful purpose.
• Promote recreational activities, holiday celebrations, outings, support groups, and special events that foster connection and belonging.

Staff Leadership & Development

• Provide hands-on leadership and management of caregiving, kitchen, and administrative teams.
• Recruit, onboard, manage, mentor, and develop employees in accordance with Academy Bella Vista policies and standards.
• Cultivate a workplace culture centered on empathy, patience, teamwork, accountability, and resident-centered decision-making.
• Oversee staff scheduling and respond to unforeseen staffing vacancies and operational needs.
• Manage payroll processes and coordinate employee time-off requests with staffing needs.
• Conduct regular employee performance reviews and ensure required performance documentation is maintained.
• Ensure team members receive ongoing education in dementia care, Alzheimer’s care, communication techniques, behavioral interventions, and relationship-centered care.
• Ensure employees are appropriately trained in Paylocity for timekeeping, time-off requests, and community communications.
• Lead regular staff meetings.
• Schedule and conduct required regulatory and safety drills.

Clinical & Interdisciplinary Collaboration

• Assist the Administrator in coordinating with nurses, caregivers, physicians, hospice providers, therapists, and other healthcare professionals to support comprehensive resident care.
• Participate with the nursing team in resident assessments, care conferences, and discussions regarding changes in level of care.
• Help families understand care recommendations and available resources.
• Support residents and families through hospice transitions, grief, disease progression, and major life changes.

Community Operations

• Collaborate closely with the Administrator and Managing Director to support daily memory care community operations.
• Ensure resident services are delivered consistently and in accordance with Academy Bella Vista standards.
• Maintain a safe, welcoming, organized, and engaging community environment.
• Support occupancy goals by meeting with prospective residents and families, conducting community tours, and communicating Academy Bella Vista’s philosophy of care.
• Participate in strategic planning, quality improvement, and community initiatives.
• Provide occasional on-call support for non-nursing operational needs.
• Oversee procurement of food, health services, activities, and office supplies.
• Work with the Administrator to manage operational budgets, monitor expenses, and identify significant anticipated or actual budget deviations.

Compliance & Quality

• Ensure memory care practices comply with Colorado Department of Public Health and Environment (CDPHE) Assisted Living regulations and Academy Boulder policies.
• Protect resident rights, confidentiality, dignity, and privacy.
• Participate in quality improvement initiatives and resident and family satisfaction efforts.
• Maintain accurate documentation as required.
• Support regulatory surveys and inspections.
• Maintain appropriate confidentiality in all resident, family, and employee matters.
• Demonstrate professionalism in all written and verbal communication.
• Remain organized and effective while managing multiple priorities.
• Consistently demonstrate Academy Bella Vista Service Standards.
• Perform other duties as assigned.

Required Qualifications

• Demonstrated leadership experience successfully managing and developing a team.
• Experience working with older adults living with dementia or Alzheimer’s disease and their families.
• Strong understanding of dementia, Alzheimer’s disease, person-centered care, grief, family systems, and behavioral approaches.
• Exceptional interpersonal, communication, conflict-resolution, and relationship-building skills.
• Ability to lead with compassion while maintaining accountability and balancing operational priorities.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Excellent written and verbal communication skills.
• Demonstrated integrity, professionalism, discretion, and emotional intelligence.
• Positive, approachable demeanor and a sense of humor.
• Ability to work flexible hours and occasional holidays as needed.
• Valid driver’s license with an acceptable driving record.

Preferred Qualifications

• Bachelor’s degree or advanced degree in a relevant field.
• Previous leadership or management experience in memory care, assisted living, senior living, hospice, geriatrics, or dementia care.
• Experience facilitating family support groups, caregiver education, or counseling.
• Dementia care training or certification.
• Spanish fluency is a plus.

Why Academy Bella Vista?

At Academy Bella Vista, memory care is about much more than meeting residents’ daily needs. We believe in knowing each resident as an individual and creating opportunities for connection, purpose, joy, dignity, and belonging every day.

Our Community Manager is an integral part of that mission—supporting residents and families while developing a compassionate team committed to exceptional dementia care.

If you are an experienced senior living or memory care leader who believes exceptional care begins with meaningful relationships, we would love to hear from you. Apply today to join Academy Bella Vista.

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