Hospice Scheduler

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

40hpw; Day Shift 8:00am-4:30pm; Monday-Friday

Job Description:

The Hospice Scheduler works with the clinical team to ensure patients are scheduled based on need and physician ordered frequency. Delivers administrative support functions as needed to the Hospice clinical team. Reviews staff schedules on a daily basis and notifies the clinical supervisor of scheduling volume concerns and changes that need to be made.

Duties/Responsibilities:

• Provides administrative support and assistance to the clinical team as needed including answering incoming calls, taking accurate messages, follow up communication, and running reports as needed.

• Ensures SNVs are scheduled per frequency order.

• Provides scheduling support to all interdisciplinary team members including RN, Social worker, and Chaplain

• Assigns Hospice Aide patients based on geography and patient need, ensuring orders and hospice aide care plan are in place

• Tracks and reviews field staff daily schedules, notifying the Manager of under/over scheduling for individuals

• Assists with preparation of weekend work/scheduling

• Communicates schedule of Hospice Aide to Long Term Care Facility

• Assists with preparation of holiday visit scheduling

• Documents telephone interactions in the EMR. Completes documentation in accordance with agency timeliness policies.

• Communicates with and provides back-up coverage and support to other associates in the department, this includes coverage of the agency holiday

• Assist with mileage sheets for Hospice Aides

• Maintain strict adherence to the Continuing Care Confidentiality policy set by the agency and federal HIPAA guidelines.

• Complies with all BID Plymouth/BILH policies and procedures

• Follows the WE CARE Values set forth by the organization

• Maintain courteous and effective interactions with colleagues and patients.

• Demonstrate an understanding of the job description, performance expectations, and competency assessment.

• Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

• Participate in departmental and/or interdepartmental quality improvement activities.

• Identifies specific learning needs and goals and collaborates with Clinical Supervisor in developing a plan to meet them.

• Participate in and successfully completes Mandatory Education.

• Perform all other duties as needed or directed to meet the needs of the department.

It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.

Education/Experience Required:

• High School Graduate or GED

• Experience in the medical field and/or office administration

• At least one year of scheduling experience preferably in a Home Health or Hospice Setting

Skills, Knowledge & Abilities:

• Demonstrates excellent customer service and interpersonal

• Skills including: Ability to multitask; Ability to accept direction and supervision.

• Computer literate with a working knowledge of Microsoft Office.

• Clerical skills including typing, filing, scanning, copying and faxing.

• Possesses a high regard for and attention to detail and organization.

• Must be a team player.

• Is dependable punctual and has a positive work attitude.

• Possesses telephone etiquette.

Application Instructions: Applicants will only be considered for the specific Job Posting to which they apply. If there are multiple Job Postings for the same or similar role, applicants must apply separately to each posting to ensure consideration

Pay Range:

$18.81 - $33.00

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled