Manager, M&A Integration

Role Description

The Manager, M&A Integration is responsible for leading the operational integration of acquired businesses from transaction close through full operational stabilization. This role serves as the central integration leader responsible for coordinating business units, driving accountability, and ensuring acquired companies are successfully embedded into Net at Work's operating model.

Working closely with executive leadership, the Manager drives execution of integration plans while proactively identifying risks, removing roadblocks, and ensuring strategic initiatives remain on schedule. The ideal candidate thrives in fast-paced, high-growth environments, possesses exceptional organizational and communication skills, and can influence leaders across the organization without direct reporting authority.

Job Responsibilities

• Partner with executive sponsors to establish integration priorities, timelines, and success criteria.
• Develop comprehensive integration roadmaps, work plans, milestone schedules, risk registers, issue logs, dependency trackers, and executive status reports.
• Support integration planning during due diligence by identifying operational requirements and potential risks before close.
• Manage relationships with acquired leadership teams and sellers throughout the integration lifecycle, serving as the primary operational point of contact.
• Build strong partnerships across the organization and foster a collaborative, solutions-oriented integration culture.
• Lead operational integration activities from the completion of initial customer onboarding through long-term operational stabilization for multiple acquisitions simultaneously.
• Coordinate cross-functional workstreams across Financial Operations, IT, Infrastructure, People & Learning, Operations, Customer Success, Sales Operations, Marketing, Procurement, and Legal.
• Coordinate organizational transitions, policy alignment, and change management activities.
• Coordinate billing conversions, ERP transitions, CRM alignment, reporting, and operational process standardization.
• Coordinate technology migrations including user access, infrastructure, security, collaboration tools, and business applications.
• Partner with Finance on purchase agreement obligations including earnouts, APA holdbacks, Due To/Due From reconciliations, and financial integration activities.
• Identify operational, financial, technology, customer, and organizational risks and recommend mitigation strategies.
• Drive accountability by facilitating recurring integration meetings and ensuring action items are completed on time.
• Prepare executive dashboards and regularly communicate integration progress, accomplishments, risks, and decisions requiring leadership support.
• Document lessons learned following each acquisition and continuously improve integration playbooks, governance models, templates, and best practices.
• Ensure ownership is successfully transitioned to business leaders only after integration objectives have been achieved.

Qualifications

• Bachelor's degree in Business, Operations, Project Management, Information Systems, or a related discipline.
• 5–8+ years of experience leading complex cross-functional initiatives, integration programs, PMO, consulting, business transformation, or M&A integration.
• Experience managing multiple projects with competing priorities and executive stakeholders.
• Strong analytical, organizational, facilitation, and communication skills.
• Demonstrated ability to influence without direct authority and build credibility across all levels of an organization.
• Technology services, managed services, consulting, SaaS, or private equity-backed experience preferred.
• Experience with project management methodologies and tools; PMP, Lean Six Sigma, or Prosci certification is a plus.

Customer Requirements

• This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.
• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator – Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring Coach – Help employees, clients, and partners using knowledge, expertise, experience, and situational fluency.

Benefits

• Base salary range: TBD.
• This position is also eligible for a bonus in accordance with the terms of the Company's plan.
• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning (401k with matching contribution)
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.