Knowledge Manager

Knowledge Manager – SaaSpot The Knowledge Manager at SaaSpot will be responsible for building and managing the knowledge base of materials regarding the functioning of our application. The Knowledge Manager reports directly to the Growth Manager and performs on the basis of information gathered from all other departments of the company. Responsibilities Ability to create content for different channels of communication, basic audio/video editing skills and willingness to learn how to create different forms of online content At least basic knowledge of digital marketing, preferably a good understanding of issues related to marketing automation Ability to quickly grasp technical issues related to marketing process automation and explain those issues in the simplest possible terms Experience in creating product documentation in English will be an advantage Create content such as use cases, implementation manuals, instructions for different examples of automation schemes, and co‑create marketing content (blog posts, screencasts, videos) Make calls to clients who have expressed interest in our service by providing their contact details Ask all the right questions and learn about the client’s business and their requirements Suggest the right solutions and make sure we provide a great service Excellent command of English and, preferably, one other European language Great communication skills and the ability to explain complex issues in simple terms Requirements Making calls to clients who have expressed interest in our service by providing their contact details Asking all the right questions and learning about the client’s business and their requirements Suggesting the right solutions and making sure we provide a great service Excellent command of English and, preferably, one other European language Great communication skills and the ability to explain complex issues in simple terms Benefits Subsidized private healthcare, gym membership and tasty lunches On‑the‑job training and the possibility to become a leader of your own team as the sales structures grow in size MacBook or another laptop of your choice plus all the equipment necessary to create great content (audio/video recording studio) Possibility to learn and develop in a highly skilled and motivated team of professionals #J-18808-Ljbffr