Quality Assurance Coordinator

Responsibilities This position is responsible for any of the various tasks listed as assigned. Provides FedEx Express and their customers the required entry services and promotes exceptional customer service by securing relationships with express and their customers. Facilitates all necessary entry processing and cage functions to secure release of shipments in a timely and accurate manner according to CBP and OGA regulations and time frames. Serves as the primary link between FedEx Express and FTN for account or shipment specific issues. Completes various audit activities, including complex EWSR’s, high duty, ABI warnings, ABI errors, census rejects, high‑entered value, duty verification and other tasks that fall under the FTN T/B audit functions. Records and tracks complex audit issues to initiate corrective action, working with FedEx Trade Networks FDA, tech services and quality assurance groups. Sorts and assigns departmental incoming work and monitors daily workflow to ensure regulatory timeframes are met. Failure to meet these timeframes could cost the company and our customers dollars in potential liquidated damages and additional duty. Refers potential major problems to the manager. Corresponds in writing or by telephone with shippers, clients and customs or other governmental agencies at all levels regarding required documentation to resolve issues that could result in millions of dollars in liquidated damages or additional duty if left unresolved. Researches and writes claims and protests to customs and border protection (CBP) on behalf of FTN, FedEx and their customers to resolve issues related to the payment of duties, taxes and valuation. Obtains refunds or tender duties and processes them in the FTN online billing application in conformance with FedEx billing procedures. Gathers information from FedEx/FTN systems for distribution and report building. Produces operational and trend reports for management distribution. Qualifications High school diploma or GED required. Three (3) years of business experience required, including two (2) years of related experience preferred. Knowledge of CBP and OGA regulations, tariff schedules, general import procedures and systems preferred. Ability to work in a time‑sensitive environment with a high level of accuracy and productivity. Excellent computer skills and ability to work in a Windows environment. Strong verbal and written communication skills. Organizational skills, interpersonal skills, problem‑solving skills. Ability to handle high volume of work, handle time‑sensitive work, work independently with minimum supervision, be detail oriented and work on a team. Benefits & Compensation Pay: $20.76 - $29.06 USD. Shift: 7:00 am - 3:30 pm (Hybrid). Must live within 50 miles of location. Pay Transparency: Pay Transparency. Legal and Employment Policies FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840. Know Your Rights Pay Transparency #J-18808-Ljbffr