Concierge - Resort

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals. At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life. Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today. What you will have an opportunity to do: Our Property: Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise Our Core Values: We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. Be Authentic Practice Humility Cultivate Teamwork Value Time Be Trustworthy We offer a very competitive salary and generous benefits including: Low-cost Medical, Dental, Vision Plans Paid Life Insurance Short- and Long-Term Disability Paid Time Off & Holidays 401(k) with 100% match up to 4 percent Commuter and Company-paid Toll Programs Daily Complimentary Shift Meal POSITION OVERVIEW At South Seas, the Concierge is more than a role, it’s the heartbeat of the guest experience. From the moment a guest arrives, you become their trusted insider, their planner, their problem-solver, and often, the reason their stay becomes unforgettable. Whether it’s securing the perfect sunset dinner, planning a family adventure, or adding thoughtful touches to celebrate life’s special moments, you help turn a visit into a story worth sharing. Set along the stunning shores of Captiva Island, South Seas is entering an exciting phase of growth and our Concierge team plays a key role in shaping what that experience looks and feels like for every guest who walks through our doors. RESPONSIBILITES Welcome guests with warmth, professionalism, and genuine hospitality that reflects our coastal luxury brand. Curate personalized itineraries including dining, recreation, excursions, and special experiences. Anticipate needs before they’re expressed — delivering thoughtful, seamless service at every touchpoint. Coordinate reservations, transportation, and unique experiences both on and off property. Partner across departments to ensure every detail of the guest journey is flawlessly executed. Turn challenges into opportunities to exceed expectations and create lasting impressions. What are we looking for? SKILLS & ABILITIES Demonstrated ability to deliver exceptional guest service, anticipating needs and providing personalized, high-touch experiences Strong knowledge of local area attractions, dining, activities, and events, with the ability to confidently recommend and curate guest experiences Excellent verbal and written communication skills, with a polished and professional presence Active listening skills to understand guest preferences and tailor recommendations accordingly Proven problem-solving and service recovery skills, with the ability to resolve guest concerns quickly and effectively Strong organizational and multitasking abilities, managing multiple requests while maintaining attention to detail Ability to drive revenue through thoughtful recommendations, upselling resort amenities, dining, and activities Proficiency with property management systems (PMS), reservation platforms, and general computer applications Ability to adapt communication style and service approach to a diverse, international guest population High level of professionalism, discretion, and confidentiality when handling guest information Ability to work in a fast-paced, guest-focused environment while maintaining composure under pressure Strong teamwork and collaboration skills, partnering effectively with other departments to enhance the guest experience POSITION REQUIREMENTS High school diploma or equivalent and/or experience in a hotel or related field is preferred. Must have a valid driver’s license, motor vehicle background check will be completed. Prior experience in a luxury resort or a related field preferred. Previous experience in guest facing or customer service positions. Multilingual abilities preferred HOURS REQUIRED: Flexible schedule required, will be required to work weekends and/or holidays. Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace. Compensation: $ - $ Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.