Payroll Assistant Manager

Job Title

The Este Lauder Companies Inc. is one of the world's leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company's products are sold in approximately 150 countries and territories under brand names including: Este Lauder, Aramis, Clinique, Lab Series, Origins, MAC, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frdric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Job Description

This position is a member of the North America Pay Services organization and is responsible for overseeing the day-to-day delivery of outsourced pre-payroll services performed by Accenture Managed Services. The role serves as the primary operational contact for vendor-delivered payroll support activities, ensuring that services are executed in accordance with established Desktop Procedures (DTPs), service level agreements (SLAs), quality standards, and operational controls. Working closely with Payroll, HRIS, IT, and vendor leadership teams, the Supervisor monitors service performance, manages escalations, supports issue resolution, and drives continuous improvement initiatives. The role is accountable for ensuring outsourced pre-payroll services are delivered effectively to support accurate and timely payroll processing by the internal Payroll team.

1. Vendor Service Delivery Oversight (40%)

Oversee day-to-day delivery of outsourced pre-payroll services performed by Accenture Managed Services.

Monitor adherence to established service level agreements (SLAs), key performance indicators (KPIs), and quality standards.

Review service performance, workload volumes, backlog management, and operational effectiveness.

Conduct regular operational reviews with vendor leadership to ensure service commitments are met.

Escalate service delivery risks and performance concerns as appropriate.

2. Operational Governance & Escalation Management (25%)

Serve as the primary escalation point for complex operational issues impacting vendor-delivered services.

Partner with Payroll, HRIS, IT, and vendor teams to investigate and resolve operational challenges.

Ensure timely resolution of critical issues affecting payroll readiness.

Track recurring issues and coordinate corrective actions to improve service outcomes.

Support implementation of operational controls and governance standards.

3. Process Compliance & Quality Management (20%)

Ensure vendor activities are performed in accordance with approved Desktop Procedures (DTPs), internal controls, and compliance requirements.

Review transaction quality, service accuracy, and vendor performance trends.

Identify risks, process gaps, and opportunities for operational improvement.

Support internal and external audit activities as required.

Promote consistent execution of established payroll support processes.

4. Stakeholder Partnership & Continuous Improvement (15%)

Maintain strong working relationships with Payroll, HRIS, HR Operations, IT, and vendor teams.

Participate in process improvement initiatives that enhance service quality and operational efficiency.

Support knowledge sharing and process training activities.

Provide functional guidance related to HRConnect (Oracle EBS), ADP GlobalView, ServiceNow, and associated payroll support processes.

Drive initiatives that improve the employee and manager experience.

Qualifications

Required Experience

Experience in Payroll Operations, HR Shared Services, HR Operations, or Business Process Outsourcing (BPO) environments.

Experience overseeing outsourced service delivery and vendor-managed operations.

Experience monitoring service levels, operational metrics, and quality standards.

Experience managing escalations and coordinating issue resolution across multiple stakeholder groups.

Experience working within structured operational environments with defined procedures and controls.

Functional Knowledge

Working knowledge of payroll and employee lifecycle processes.

Understanding of payroll support operations and pre-payroll transaction processing.

Familiarity with HR and payroll systems such as Oracle E-Business Suite, ADP GlobalView, ServiceNow, UKG Pro, BlueYonder, or similar platforms.

Understanding of case management, workflow management, and service delivery concepts.

Skills & Competencies

Strong vendor relationship management skills.

Strong analytical and problem-solving abilities.

Ability to interpret operational metrics and identify performance trends.

Excellent stakeholder management and communication skills.

Ability to influence outcomes without direct authority.

Strong organizational and prioritization skills.

Ability to work effectively in a fast-paced, service-oriented environment.

Continuous improvement mindset with a focus on operational excellence and customer experience.

Pay Range

The anticipated base salary range for this position is $66,300.00 to $96,050.00. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program as well as participation in the share incentive plan. In addition, The Este Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact View email address on click.appcast.io.

Michigan Applicants:

Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.

Philadelphia Applicants:

Philadelphia's Fair Chance Hiring Law

Rhode Island Applicants:

The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.