Residential Office Manager

Position Residential Office Manager Location Lancaster, MA Job Id 829 # of Openings 1 Salary Range $47,840 - $51,480 We are seeking a highly organized, detail-oriented, and mission-driven Office Manager to provide administrative oversight and operational support for our Residential and Educational Clinical Services programs. This position plays a vital role in ensuring the smooth day-to-day functioning of multiple program sites while supporting staff, leadership, families, and community partners. The Office Manager serves as a central point of coordination for communications, scheduling, compliance tracking, reporting, and office operations. The ideal candidate is proactive, adaptable, and able to manage multiple priorities in a fast-paced human services environment while maintaining professionalism and confidentiality. Key Responsibilities Coordinate and schedule team meetings, committee meetings, and program events, including preparing agendas, materials, and communications Maintain and organize program calendars, clinical schedules, distribution lists, and organizational charts Support data collection, reporting, auditing, and recordkeeping to ensure compliance with agency and regulatory standards Prepare correspondence, reports, presentations, and other documentation for operational and programmatic needs Serve as a liaison for families, school districts, stakeholders, contracted providers, and community partners Support onboarding and offboarding processes and collaborate with IT and other departments on system access, software implementation, and staff training Maintain compliance-related records and assist with COA/EEC audit preparation and tracking Coordinate communications and required notifications to families and collateral contacts Assist with admissions processes, client documentation, and tracking systems Oversee office operations including inventory management, supply ordering, petty cash processing, and vendor coordination Support division-wide events, committee participation, newsletters, and staff communications Collaborate with leadership teams to maintain accurate data sets and follow-up tracking for incidents, investigations, and action items Qualifications Minimum of 3 years of office administration or office management experience required Associate degree preferred Strong organizational, multitasking, and time management skills Excellent written, verbal, and interpersonal communication skills Proficiency with Microsoft Office, spreadsheets, reporting systems, virtual meeting platforms, and database management Ability to work independently, prioritize competing demands, and maintain confidentiality Who We Are RFK Community Alliance provides high-quality care and support to people and families facing complicated challenges. As a multi-service agency, we offer a wide range of programs serving a variety of needs across all ages, from infants to seniors. We are team players when it comes to caring. We work with the people we serve, their families, schools, and other community partners to develop a network of support. We provide opportunities to build skills and confidence. We nurture strength, determination, and resilience. How We Promote Equity, Cultivate Leaders, and Grow Together At RFK Community Alliance, we are dedicated to a culture where everyone can show up to work as their full authentic selves. Diversity and inclusion isn’t an accident; it’s by design. We value diverse perspectives and experiences throughout every level. We are committed to honoring, celebrating, and fostering diversity and inclusion on our team, in our clientele and within our community. Our team must reflect our community and vice versa. We value, respect, and support all identities including, but not limited to, ethnicity, race, gender, LGBTQIA, age, religion, and abilities. We strive to contribute to a more inclusive and equitable society. Why You’ll Love Us In addition to being part of a supportive team, we offer a comprehensive benefits package, including: Health Insurance Dental Insurance Vision Insurance Generous paid time off Holiday Pay Educational Assistance Employer paid life insurance Employer paid Short- & Long-Term Disability Retirement Plan with generous employer match Tuition Reimbursement Comprehensive Employee Assistance Program To apply for this position please click on Residential Office Manager. RFKCA offers a compassionate, inclusive company culture and an excellent work environment. RFKCA is deeply committed to the principles of equity, diversity, and inclusiveness. We do not discriminate based on race, color, creed, national origin, religion, age, gender identity, sexual orientation, physical or mental disability. EOE/AA Pay Range $47,840 - $51,480 per hour Apply for this Position #J-18808-Ljbffr RFK Community Alliance