Chief Operating Officer

Chief Operating OfficerThe Chief Operating Officer (COO) is responsible for translating CII's strategy into execution by ensuring the organization has the systems, processes, accountability, and infrastructure necessary to deliver its mission effectively and sustainably. As a member of the Executive Leadership Team, the COO provides executive leadership for enterprise operations, compliance, data and analytics, technology governance, and organizational effectiveness, driving cross-functional integration and continuous improvement across the organization. In partnership with the CEO, the COO strengthens organizational capacity, removes barriers to performance, and enables CII to achieve its strategic priorities at scale.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Enterprise Compliance, Risk Management & Organizational AccountabilityProvides executive oversight of enterprise compliance, risk management, and internal controls to ensure regulatory compliance, audit readiness, and organizational accountability.Establishes and monitors processes to identify and mitigate financial, regulatory, technology, and reputational risks.Oversees corrective actions arising from audits, investigations, licensing reviews, accreditation findings, and other compliance matters.Partners across the organization to strengthen controls and ensure effective implementation of policies and regulatory requirements.Ensures timely escalation and reporting of significant risks, findings, and corrective actions to the CEO and Board, as appropriate.Enterprise Operations & Strategic ExecutionLeads enterprise operational planning and execution in support of CII's strategic priorities.Establishes governance structures, decision rights, and accountability mechanisms that support effective execution and cross-functional collaboration.Leads enterprise process improvement and major cross-functional initiatives to enhance efficiency, effectiveness, and service quality.Removes organizational barriers and resolves complex operational challenges that impede performance.Data, Analytics & Performance IntelligenceProvides executive oversight of enterprise data and analytics to ensure timely, accurate, and actionable information for decision-making.Establishes metrics, dashboards, and reporting systems aligned with strategic goals and organizational performance.Promotes data governance, shared information practices, and evidence-based decision-making across the organization.Partners across functions to integrate data and reduce siloed reporting.Technology Governance & Digital TransformationProvides executive oversight of enterprise technology governance and digital transformation to ensure technology investments support organizational priorities and operational effectiveness.Oversees relationships with outsourced technology providers and ensures accountability for service delivery, cybersecurity, and business continuity capabilities.Leads technology-enabled process improvement, systems integration, and organizational change initiatives.Ensures appropriate governance of information privacy, technology risk, and cybersecurity through internal oversight and external service providers.Program Integration & Organizational EffectivenessEnsures effective integration across programs, operations, data, and infrastructure to improve organizational performance and reduce duplication.Partners with program leadership to design operating models that support scale, quality, and consistency of service delivery.Standardizes core processes while preserving flexibility and innovation.Leads enterprise change management efforts that strengthen adoption, accountability, and organizational effectiveness.Leadership ResponsibilitiesLeads and develops high-performing teams across operations, compliance, data and analytics, facilities, and related administrative functions.Builds a culture of accountability, continuous improvement, and enterprise thinking.Serves as a strategic advisor to the CEO and Board on organizational performance, enterprise risk, and transformation initiatives.Fosters collaboration and shared ownership of organizational outcomes across the Executive Leadership Team.Additional DutiesOther duties and special projects as assigned.Performance Evaluation & AccountabilityThe COO reports to the CEO and is accountable to the Executive Leadership Team. Annual performance will be evaluated based on the achievement of key performance indicators in:Execution of the strategic plan and achievement of enterprise milestonesOperational efficiency, effectiveness, and scalabilityData quality, analytics adoption, and performance transparencySystems reliability, security, and alignment with strategyProgram integration and cross-functional collaborationQualificationsEducation & ExperienceBachelor's degree required; advanced degree preferred.Ten or more years of senior leadership experience in operations, administration, compliance, technology governance, or related functions.Experience leading complex organizations and enterprise change initiatives.Experience in nonprofit, healthcare, education, public sector, or other mission-driven organizations strongly preferred.Ability to handle sensitive and confidential information with discretion and willingness to work evenings and weekends as needed.Other Qualifications & AttributesStrategic Execution: Proven ability to translate strategy into operational realitySystems Thinking: Ability to design and align complex, interdependent systemsOperational Leadership: Deep experience managing enterprise operations and infrastructureData & Technology Fluency: Deep knowledge of analytics, IT systems, and digital transformationFinancial Acumen: Experience partnering on budgets, forecasting, and resource allocationQualifications & Leadership ProfileStrategic and execution-oriented leader with the ability to translate strategy into results.Systems thinker with experience leading complex, cross-functional organizations and organizational change.Strong operational, financial, and business acumen, including process improvement and resource stewardship.Data and technology fluent, with experience leveraging analytics and technology to improve organizational effectiveness.Experience providing executive oversight of enterprise platforms (e.g., ERP, HCM, and EHR/EMR systems like NetSuite or Workday).Proven track record in vendor evaluation, RFP leadership, contract negotiation, and enterprise application transitions.Collaborative executive with sound judgment, integrity, and a commitment to mission-driven leadership.Additional RequirementsPossesses a valid driver's license and state-required auto insurance or reliable transportation depending on business needsRequired to travel up to 20% of the timeWillingness to work evenings and weekends as neededHigh ethical standards and discretion with sensitive informationCertificates, Licenses, RegistrationsNone RequiredComputer SkillsMust have advanced knowledge proficiency of computer programs in a Windows environment, including Word, Excel, and E-mailEnterprise platform experience (e.g., ERP, HCM, and EHR/EMR systems like NetSuite or Workday)Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Time Spent [None, -1/3, 1/3 - 2/3, 2/3+]Stand: -1/3Walk: -1/3Sit: 2/3+Reach with hands and arms: 2/3+Use hands to finger, handle, or feel: 2/3+Climb or balance: -1/3Bend, kneel, crouch, or crawl: -1/3Talk or hear: 2/3+Taste or smell: NoneCarry, push or pull: -1/3Lifts Weights or Exerts ForceUp to 10 pounds: -1/3Up to 25 pounds: NoneUp to 50 pounds: NoneUp to 100 pounds: NoneMore than 100 pounds: NoneVision RequirementsNo special vision requirements.