Patient Service Rep

Summary The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check‑in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process. Responsibilities Oversees patient financial process to ensure patient payments (co‑payments, deductibles, self‑pay) are obtained at the time of service and are properly processed. Verifies that all necessary information is complete and accurate, including demographics, referrals, authorizations, billing codes, and diagnoses information. Completes end‑of‑day batch, including reconciliation of arriving patient schedule and time‑of‑service payments within the established time frame. Provides clerical support for the practice and orients new employees regarding department policies and procedures. Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures and objectives. Protects and preserves the patient’s right to privacy and confidentiality. Travels to satellite offices to perform duties if required. Performs other related duties as required. Minimum Qualifications Basic Knowledge: Completion of a two‑year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice. Demonstrated knowledge and skills necessary to provide care to patients throughout the lifespan, with consideration of aging processes, human development stages, and cultural patterns. Experience: Two years experience in a physician’s medical office practice. Proficient in English language and computer appointment scheduling skills. Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills. Pay Range $18.13-$29.90 EEO Statement Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location Brown Health Medical Group - 167 Point Street Providence, Rhode Island 02903 Work Type Per Diem Schedule Work Shift Day Daily Hours Per Diem - As required Driving Required No #J-18808-Ljbffr