Customer Returns and Shipping Associate (Hemet, CA)

Customer Returns and Shipping Associate (Hemet, CA) – Staples Compensation: $16.90 – $17.15/hour Job Type: Permanent Responsibilities Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick‑up for 3rd party carriers. Provide strong customer service for Amazon returns, UPS shipping, and related services. Engage in and identify customer needs for shipping and explain different shipping options. Maintain the Shipping area to ensure efficient processing and storage of packages. Ensure supplies required to process Ship and Returns are in stock. Provide exceptional customer service to create a positive, inviting environment for customers. Understand and use basic selling skills to engage and present solutions. Be flexible on responsibilities (e.g., online pick‑ups, cleaning, any other duties as assigned). Essential Skills and Experience Able to work a flexible schedule based on the store’s needs. Must be able to engage with customers and understand their needs to drive additional sales. Ability to lift/push/move materials up to the 100-pound range. Strong attention to detail, organization, ability to multi‑task and manage priorities. Ability to collaborate and work cooperatively in a high‑paced and sometimes stressful environment. Manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Staples does not sponsor applicants for work visas for this position. #J-18808-Ljbffr