Personal Banker

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Branch Banker within PNC's retail banking organization, you will be based in East Brunswick, NJ at the East Brunswick branch. Job Description Acquire and deepen the branch customer base through a variety of proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborate with ecosystem partners to grow customers’ share of wallet. Position PNC solutions to drive new revenue and customer loyalty. Drive proactive sales conversations through a defined sales process including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools, and resources. Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrate heightened scrutiny to avoid loss and participate in branch daily operations, ensuring they are completed efficiently and accurately. Employee Expectations Customer-Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations and able to leverage that information in creating customized solutions. Managing Risk – Assess and effectively manage all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework. Develop skills and knowledge in: Bangl #J-18808-Ljbffr