Customer Service Representative - Best Friends Pet Hotel

Customer Service Representative - Best Friends Pet Hotel

Gaithersburg, MD 20878

Overview

Salary Range $16.50 - $17.00 Hourly Level Entry Position Type Part Time Job Shift Day Education Level High School Travel Percentage None Category Customer Service

Description

Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with "wow" service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• ESOP - Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations check-ins, check-outs, guest visits and tours, answering general questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry

Qualifications

Skills Required

• Possess a love of animals
• Displays a professional manner at all times
• Ability to work evenings, weekends & holidays
• Lift/carry 40 pounds or more
• Able to stand/walk for eight hours a day
• Able to work in a fast-paced environment
• Able to work on a computer system
• Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions

• Welcomes both human and pet guests
• Can correctly identify animal body language/behavior
• Follows safe handling procedures
• Checking in and out of pet guests while providing excellent customer service
• Escorts pets to and from their rooms
• Takes reservations over the phone
• Can work both individually and as a team player while performing duties
• Contributes in maintaining the cleanliness of the facility
• Communication with management and other team members

Required Education

• High School Graduate or Equivalent
• At least 1 year of professional animal experience

Compensation for this position is $16.50 - $17.00 per hour. Actual compensation will be based on experience, qualifications, skills, and other job-related factors permitted by law. Associates may also be eligible for additional compensation opportunities, where applicable. Benefits may include medical, dental, vision, paid time off, and 401(k) eligibility.