Service Technician Trainer - Appliance Installation & Delivery

Training And Development Specialist

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

The ideal candidate brings a strong combination of training facilitation capability and a strong working knowledge of appliance delivery and installation with a passion for developing frontline talent and improving performance through hands-on learning.

Location, Travel and Relocation Assistance:

• Hub-based in Dallas, TX, delivering hands-on training programs for associates traveling from across the U.S.
• In-market travel (1025%) to support field coaching, reinforcement, and operational alignment.
• On weeks without scheduled training, some remote work flexibility may be available, based on business needs.
• Relocation assistance available for candidates outside of Dallas.

Responsibilities:

• Training Delivery & Facilitation
• Deliver in-person and virtual training for appliance delivery and installation associates, including new hire onboarding, upskilling, and refresher training.
• Facilitate hands-on, lab-based training at the Dallas hub, including demonstrations, guided practice, and skills validation aligned to installation and safety standards.
• Conduct ride-alongs and in-market field observations to coach associates, reinforce best practices, and identify opportunities for performance improvement.
• Adjust facilitation techniques to meet the needs of diverse learners, roles, and experience levels.
• Curriculum & Content Support
• Assist in the development, maintenance, and continuous improvement of training materials, including:
• Installation and delivery standard work
• Safety procedures, tools, and equipment usage
• In-home professionalism and customer experience expectations
• Quality, documentation, and compliance processes
• Partner with subject matter experts (SMEs), operations leaders, and Learning & Development to ensure training content remains current with evolving products, processes, and policies.
• Collaborate with Ferguson Academy Content Creation to create and update printed materials, job aids, and instructional resources used during training and in the field.
• Training Effectiveness & Measurement
• Track training attendance, completion, and proficiency through Workday.
• Support assessments, knowledge checks, and skills validations to measure training effectiveness and associate readiness.
• Collect feedback from participants and leaders, analyze results, and recommend enhancements to training content, delivery methods, or reinforcement strategies.
• Support structured installer development and proficiency frameworks (e.g., installer levels or certifications), including tracking progress and readiness.
• Stakeholder Partnership & Operational Alignment
• Collaborate with branch, market, and regional leaders to understand performance gaps and training priorities.
• Partner with Academy & Talent teams to align training delivery with onboarding, compliance, and talent development initiatives.
• Assist with training logistics, including scheduling, class coordination, materials, tools, and lab readiness.
• Help communicate and promote training programs and schedules to leaders and frontline teams.
• Continuous Improvement
• Stay current on best practices in adult learning, facilitation, and frontline workforce development.
• Identify opportunities to improve onboarding effectiveness, reduce quality defects, enhance safety outcomes, and elevate customer experience through targeted training interventions.

Qualifications:

• Experience or exposure to delivering training in a classroom, virtual, and/or hands-on environment or comparable experience coaching and developing frontline teams in field-based operations with demonstrated facilitation capability.
• Strong appliance delivery and installation knowledge of processes or related experience in adjacent fields such as construction trades, home services installation, field service, or final-mile delivery.
• Strong presentation, facilitation, and coaching skills with the ability to influence without direct authority.
• Effective verbal and written communication skills across frontline and leadership audiences.
• Comfort using technology to deliver, manage, and track training (LMS/Workday and virtual platforms).
• Valid driver's license and ability to travel for in-market support (approximately 1025%).
• Significant prior hands-on experience performing appliance installations.
• Experience coaching/mentoring/training frontline associates
• Experience contributing to curriculum design, job aids, or skills assessments.
• Bachelor's degree preferred (Education, Human Resources, Operations, or related field), or equivalent combination of education and relevant experience.

Core Competencies:

• Technical credibility in appliance installation & delivery operations
• Hands-on and classroom training facilitation
• Field coaching and performance feedback
• Cross-functional collaboration
• Organization, scheduling, and execution
• Continuous improvement and learner-focused mindset

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range:

$4,766.67 - $7,625.00

Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

This role is Bonus or Incentive Plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information