PDI TECHNICIAN LEAVEL 1

Job Description

Job Description

Description:

JOB SUMMARY:

Technicians are responsible for performing vehicle repair and maintenance as assigned in accordance with dealer and factory standards with a focus on customer service excellence.

ESSENTIAL FUNCTIONS:

1. Primary Responsibility, Scope of Work, KPI Management, complexity: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform assigned work with excellence and high quality as efficiently as possible.
• Receive work orders and perform assigned tasks as required.
• Inventory and maintain required personal service tools in safe condition to perform jobs assigned.
• Communicate with parts department to obtain necessary parts to complete work.
• Inspect vehicle thoroughly to ascertain whether additional and/or safety items require attention; report any problems.
• Keep track of time spent on each job and use time clock to record times in various segments of the work order.
• Write clear and concise descriptions of repairs performed on various segments of work order.
• Keep track of all types of work done and parts used.
• Road Service Calls – travel to customers location in company service truck to perform repairs at the customers location.
• Assist in training and development of Junior Level Technicians.
• Advise Service Foreman/Service Manager of any delays or problems.
• Keep work area clean and tools and supplies secure.
• Maintain all industry related and required applicable Certifications.
• Conform with and abide by all regulations, policies, work procedures and instructions.
• Conform to all safety rules and use of appropriate safety equipment.
• All other duties assigned.

Key Performance Indicators:

• Technician Performance Efficiency (minimum of 80%).
• OEM Certification Maintenance.
• Comeback Percentage (Less than 2%).
• Adherence to Core Values.
• Completion rate of assigned company training.
• Compliance to company safety policies.

Competencies

• Technical Capacity.
• Problem Solving/Analysis.
• Leadership.
• Discretion.

Supervisory Responsibilities:

This position may include limited supervisory responsibilities. (Training and Development)

Work Environment: While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of ambient weather conditions. The noise level in the work environment can be loud.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 6 a.m. to 6 p.m. Shifts may vary. Occasional overtime and weekend work may be required.

Travel

Some travel may be required for this position.

ADDITIONAL RESPONSIBILITIES:

• Assist in New Bus Deliveries.
• Assist in Facility Maintenance.
• Perform Monthly Safety Inspection.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements:

JOB SPECIFICATIONS: (Please describe what is required for satisfactory job performance in each category.)

Education and Experience:

High school diploma

Technical School Diploma/Certificate

Capability of installing the following:

Air Drains

Fog lights

Child Safety Alert Systems (EP1, EP2 & EP3)

Bus Lettering

Bike Rack/Deployment light

Fare Box

Preferred Education and Experience:

Vocational College or Trade/Technical School Diploma/Certificate

1 + Years Professional Automotive Mechanics Experience