Epic Payer Platform Business Consultant, Manager

Operations Consulting Manager

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Operations Consulting team, you will oversee program delivery across the Epic payer implementation lifecycle, securing scope, schedule, and budget targets are met. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff while securing project success and maintaining exemplary standards. This position provides an exciting opportunity to engage with clients at various levels, driving operational improvements and enhancing healthcare technology solutions.

Responsibilities

• Oversee thorough program delivery throughout the Epic payer implementation lifecycle
• Maintain adherence to project scope, timelines, and budgetary constraints
• Lead teams in driving operational enhancements and optimizing healthcare technology
• Mentor junior staff while promoting strategic planning and execution
• Engage with clients across various levels to facilitate productive communication
• Identify and address potential risks and challenges during project execution
• Uphold the utmost standards of quality and client service
• Collaborate with cross-functional teams to achieve project objectives

What You Must Have

• Bachelor's Degree
• At least 7 years of experience in Epic platform implementation
• At least one active Epic certification

What Sets You Apart

• Master's Degree preferred
• Epic Tapestry Administration certification preferred
• Managing Epic platform implementation lifecycle
• Overseeing release and migration programs
• Driving platform optimization and operational improvement
• Communicating complex concepts to executive stakeholders
• Leading multi-disciplinary project teams
• Mentoring team members on technical subject matter
• Prior consulting experience in a Big 4 environment

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.