Guest Service Agent
Hersha Hospitality Management
Guest Service Agent Opportunity
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skills
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Source: HHM Hotels
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Groton, CT vacancy
- ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer...SuggestedDaily paidFull timePart timeImmediate startShift work
The Rittenhouse Hotel
Groton, CT1 day ago - ...HHM Hotels - - Responsibilities: Greet guests and assist with check-in and registration; Register and assign guests to rooms and process payments; Respond to guest requests and handle complaints escalated to supervisor; Balance accounts and conduct audits as part of front...Suggested
HHM Hotels
Mystic, CT5 days ago $19 per hour
At Hilton Mystic, we are seeking a dedicated and personable Guest Service Agent to join our team in Mystic, CT. This role is integral to creating memorable experiences for our guests by delivering exceptional customer service and ensuring smooth check-in and check-out processes...SuggestedBi-weekly payHourly payLocal areaWorldwideFlexible hoursHilton Worldwide Holdings
Mystic, CT1 day ago- ...Guest Services Agent We are looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be our newest guest services agent! Benefits Competitive compensation Professional development and growth Paid personal and vacation...SuggestedLocal areaFlexible hours
Spark by Hilton Mystic Groton
Stonington, CT3 days ago $19.61 per hour
...Flex Guest Service Representative I NGIS Job Number: 250003TN Primary Location United States-Connecticut-Groton Organization NGIS New London Pay Range: $19.61 +DOE Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites...SuggestedWork at officeLocal areaImmediate startRelocationAll shiftsFlexible hoursShift workNight shift- Mystic Marriott Hotel & Spa is seeking a Concierge to warmly greet guests and provide information on local attractions, dining, and... ...candidates have a High School diploma or equivalent and prior customer service experience, plus knowledge of the local area. The role may...Local areaShift workWeekend work
- ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...Daily paidFull timePart timeImmediate startShift work
- ...Concierge Opportunity Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate... ...hard-to-find items or services. Work as a Guest Service Agent in the event of staffing shortages or during peak check in...Local areaShift work
The Rittenhouse Hotel
Groton, CT1 day ago $18 per hour
...work environment where your contributions directly impact our guests' experiences. As a Part-Time Housekeeper, you'll enjoy the satisfaction... ...Inn LLC, certain skills are essential for delivering top-notch service in the hospitality industry. A keen eye for detail is crucial,...Hourly payPart timeSteamboat Inn
Groton, CT3 days ago$18 per hour
Housekeeper Reports to: Head of Housekeeping Department: Operations Compensation: $18.00/hour Dates: Full and Part time, Early May- Mid August The Housekeeping Staff is an integral part of the O'Neill's overall campus operations. We seek several team-oriented...Full timePart timeSummer workEugene O'Neill Theater Center
Waterford, CT5 days ago- ..., woodwork, equipment and dust-mops floors. Polishes and cleans fixtures in rooms and bathrooms. ~ Operates environmental services equipment (e.g., vacuums, floor cleaners, buffers, shampooers, etc.). ~ Wet-mops rooms, halls and other areas; shampoos rugs...Immediate start
Ryders Health
Waterford, CT1 day ago - ...Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office...Daily paidFull timePart timeNight shiftWeekend work
Whiteface Lodge
Groton, CT4 days ago - ...Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk Front Office Manager...Daily paidFull timePart timeNight shiftWeekend work
Hersha Hospitality Management
Groton, CT3 days ago - ...welcoming environment in compliance with the public health code. Responsibilities : ~ Provide excellent customer services to residents, family and staff. ~ Cleans all common areas according to standards and practices including nursing stations,...
Beechwood Post Acute and Transitional Care
New London, CT3 days ago $16.94 - $22.5 per hour
...Waterford, Connecticut is seeking a Prestige Beauty Advisor to maximize sales in the prestige category by engaging with guests and providing exceptional service. The role requires a passion for beauty, strong communication skills, and the ability to build customer...Hourly pay- ...renewal or move-out processes and drive positive outcomes across properties. Ideal candidates bring at least one year of customer service and a background in Property Management or Hospitality, with strong MS Office skills and a driver’s license. #J-18808-Ljbffr Balfour...
- ...hotel standards and consistent with HHM core values. Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests. Assist the GM in preparation of forecasts and reports and assist in the development, implementation and...Shift work
HHM Hotels
Groton, CT15 days ago - ...Overview Opportunity: Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards. Your Growth Path Housekeeping Supervisor - Assistant Executive Housekeeper - Executive Housekeeper Your Focus Greet guests upon...Daily paidFull timePart timeWeekend work
Hilton Garden Inn Omaha Downtown
Groton, CT1 day ago $16 - $35 per hour
...Hilton is seeking Housekeepers / Room Attendants to maintain the cleanliness, organization, and overall appearance of guest rooms and hotel areas to Hilton brand standards. Housekeepers are responsible for cleaning assigned guest rooms, making beds, changing linens, cleaning...Hourly payFull timeShift workWeekend workHilton
New London, CT2 days ago- ...Walls, Lights, Vents, Windows, Linen Carts And Any Other Areas Assigned, In Accordance With Standard Procedures Of The Environmental Services Department. EEO/AA/Disability/Veteran Responsibilities 1. Provide Excellent Customer Service Through Interaction With Patients,...
$34k - $41.6k
...Join Our Team at ABI Resources - Transforming Lives in Connecticut ABI Resources - Leading the Way in Disability Support Services About Us: At ABI Resources, we're not just changing the game; we're rewriting the rules of how disability support services connect...Full timePart timeFlexible hoursShift workWeekend workWeekday workABI Resources
Groton, CT3 days ago- ...The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms, 20 signature suites. The Cottage Collection includes 10 privately... ...is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and...Hourly paySummer workCasual workSeasonal workLocal areaFlexible hoursShift workWeekend workDay shiftAfternoon shift
Ocean House
Westerly, RI4 days ago - ...your work * Opportunities for growth and additional training * A meaningful role where you truly make a difference Service Area This role may include travel to: New London, East Lyme, Mashantucket, Ledyard, Groton, Mystic, Niantic, Oakdale, Old Lyme, Stonington...Flexible hours
Comfort Keepers
Groton, CT5 days ago - Job Description Greet residents and provide general assistance to visitors, prospective residents, and families. Answer telephone calls. You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety...Temporary work
Village Green
Westerly, RI1 day ago $18.44 - $21.44 per hour
...Guest Service Supervisor Our Guest Service Supervisor is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we've believed...Seasonal workLocal areaFlexible hoursShift workNight shiftGlobal Partners
Waterford, CT5 days ago$18 per hour
...spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience. Today, Mandara Spas... ...arts and the spirit of generosity from which we perform your service. Namaste.Job DescriptionThe Concierge is responsible for participating...Hourly payFlexible hoursWeekend workOneSpaWorld
Uncasville, CT3 days ago- Opportunity: Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards. Your Growth Path Housekeeping Supervisor - Assistant Executive Housekeeper - Executive Housekeeper Your Focus Greet guests upon interaction with a warm and friendly...Daily paidFull timePart timeWeekend work
- HousepersonThe Houseperson is responsible for maintaining the cleanliness of general public areas of the property. This person should expect light maintenance work and cleaning as their daily responsibilities.ResponsibilitiesEmpties all trash receptacles and ashtrays in...Local area
Distinctive Hospitality Group
Stonington, CT3 days ago - ...Houseman for a position that ensures a prompt and efficient setup and service for all functions, internal or external. The ideal candidate... ...to the Forbes 5-Star standards.Prior hotel or equivalent guest service experience preferred.Exceptional ability to engage in friendly...Hourly paySeasonal workFlexible hoursShift workWeekend work
Ocean House Management
Westerly, RI3 days ago - ...-Star Rated Hotel rooms and Cottages. This position ensures all guest rooms are clean following our strict five-star standards, safe,... ...any remaining dirty china, glass and silver from previous room service or amenity deliveries. Restock room attendant service cart as...Hourly paySeasonal workLong distanceFlexible hoursShift workWeekend work
Ocean House Management
Westerly, RI1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
