Remote Customer Service Representative

Customer Service RepresentativeHelp customers solve problems that need a human touch.We're hiring Customer Service & Solutions Advisors to support customers for a leading telecommunications provider.Customers may use automated or AI-assisted support before reaching you, so you'll focus on conversations that require problem-solving, empathy, judgment, and personalized solutions.What You'll DoListen, ask questions, and uncover what customers really needResearch and resolve account, billing, service, device, and technical concernsTroubleshoot issues requiring additional supportRecommend and sell products, services, upgrades, or additional lines based on customer needsConfidently handle frustrated or challenging customersHelp retain customers by finding solutions that address their concernsNavigate multiple systems and resources to resolve customer concernsWork toward established customer experience and performance goalsYou'll Be a Great Fit If You:Enjoy helping people and solving problemsCommunicate confidently and professionallyThink critically and ask good questionsAre comfortable recommending and selling products and servicesAre motivated by goals and resultsCan remain professional during challenging conversationsAre comfortable with technology and learning new systems including AI assisted toolsAre dependable and open to coaching and feedbackWork EnvironmentWork at home phone-based customer support environment.Distraction-free work space with 4 walls and a door, no electronics, people, pets, noise, etc.Ability to work scheduled shifts, including occasional overtime based on business needs.Company Provided equipmentCandidate must have cable or fiber optic internet service provider and ability to plug equipment directly into a modem (No WiFi)Previous call center experience is helpful but not required. Experience in customer service, retail, hospitality, technical support, telecommunications, or other customer-facing roles can provide valuable transferable skills.What We Offer$16.00/hour starting payFull-time, 40-hour work weekPaid trainingMedical, dental, and vision insurancePaid time offCareer growth and advancement opportunitiesQualifications to be a Customer Service Representative at AfniSix months of customer service experienceMust be 18 years of ageMust have GED or High School DiplomaMust be legally permitted to work in the United StatesWhat You Need to Thrive in Our Remote Environment:Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)25Mbps Download/10Mbps UploadPing Rate – Less than 100 msA private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.Ability to be on webcam during working hours