Support Engineer 5

Our client, a leading organization in the technology support sector, is seeking a Support Engineer 5 to join their team. As a Support Engineer 5, you will be part of the internal support operations team supporting the management of technical support cases. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization. Job Title: Support Engineer 5 Location: Remote (within US) Pay Range: $45 - $48/hr on W2 What's the Job? Manage and monitor high-risk support cases to prevent escalations Engage proactively with support tickets across various platforms, including Azure Develop improvements to risk evaluation processes through AI prompts and data analysis Maintain detailed records of communication transactions, issues, and resolutions Collaborate with team members to enhance support strategies and technical solutions What's Needed? Associate's degree in a computer-related field or equivalent training 7-10 years of experience in technical support, with priorsupport delivery experience preferred Excellent verbal and written communication skills Strong problem-solving skills and customer service orientation Ability to work independently and manage time effectively What's in it for me? Opportunity to work with a dynamic and innovative support team Chance to contribute to high-impact projects that improve support processes Potential for role extension based on performance Work in a collaborative environment that values diversity and inclusion Access to professional development and growth opportunities Upon completion of waiting period consultants are eligible for: Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! #J-18808-Ljbffr