Breakfast Attendant

Hampton Inn Dunn, 100 Jesse Tart Circle, Dunn, North Carolina, United States of America Job Description Posted Monday, January 26, 2026 at 6:00 AM Executive Summary CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. Areas of Excellence Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may be expected to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. Breakfast Attendant – Role Specific Duties and Expectations Table Manicure: Breakfast room tables should be cleared and properly sanitized after each guest departure and prepared for the next arriving guest. Consistent Set-up: Breakfast buffet area should be set each morning according to the specified requirement by each hotel, or brand directive. Kitchen Checklist: The kitchen should be fully cleaned in accordance with the checklist provided each day upon completion of the breakfast period. Food Safety: All food safety measures should be followed daily in accordance with local health codes, per the approved breakfast standards checklist. Buffet Management: Buffet area should be kept well stocked and clean until the end of the breakfast period. Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist TrackingManagement Performance Ratings Guest Ratings Teamwork Management Performance Ratings Qualifications & Requirements Experience in hospitality, service, or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high‑pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests. Communication Skills: Must convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel: Must be willing to work a varied schedule, including evenings, nights, weekends, and holidays, based upon the demands of the hotel. Clock-in/Out: Arrive and clock in on time for each shift and clock out at the scheduled shift ending time, unless otherwise directed by the immediate supervisor. No working while off the clock. Breaks: Clock in/out for breaks at the designated time. Call Outs: Provide sufficient notice as directed by supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3‑4 hours at a time). Type on and operate computers and other office machinery or devices, do 10‑key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport food and beverage boxes up to 25 pounds. Inspect and visually observe details at close range (within a few feet) and from long range. Language + Reasoning Skills Read, write, understand and communicate with others effectively using the English language. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at‑will relationship. What we offer Weekly Pay Paid Time Off Retirement Options Health, Dental, Vision Insurance – available after 30 days of employment for full‑time team members #J-18808-Ljbffr