Autonomy & Technical Support Engineer

Technical Support Engineer • Newport News, VA The Technical Support Engineer investigates and resolves customer technical issues identified on Liebherr mining trucks, including autonomous haulage systems (AHS). This includes system analysis and troubleshooting of the trucks' mechanical, electrical, and software systems. Location: Newport News, VA. Work schedule: Week 1 - Day Shift: 6:00 am – 6:00 pm (7 days) Week 2 - OFF (7 days) Week 3 - Night Shift: 6:00 pm – 6:00 am (7 days) Week 4 - OFF (7 days) Continues this schedule throughout the year Responsibilities Provides remote and on-site engineering support services that deliver product reliability, functionality and cost requirements, including technical verification, troubleshooting, validation, and commissioning. Respond promptly to request for service and assistance, working directly with affiliates, customers, Engineering and suppliers. Researches and analyzes data such as Product Incident Reports, Product Assembly Reports and incident tickets to identify and resolve problems. Participates in Product Issue Resolution through data collecting and Root Cause Analysis exercises. Acts as a communication link between the affiliates or customers and the Regional Customer Support Managers. Provides assistance to Regional Customer Support Managers, Engineering and other Liebherr departments to resolve product problems and expedite solutions. Alerts the organization of potential or known problems that affect product and service quality. Recommends design modifications, functional changes and participates in design reviews. Reviews and validates new components, designs and corrective actions to improve truck performance and reliability. Ensures relevant design‑related campaigns are carried out and documented. Provides technical advice for development of service manuals, Technical Instructions, Service Information, Engineering Change Requests and training courses. Builds strong relationships with internal and external stakeholders to manage risks. Oversees the assembly and commissioning of trucks to meet specifications and customer requirements. Signs‑off and submits commissioning documents to LME Warranty administration. Uses CAD software for specified engineering tasks. Provides assistance and information to contractors, customers and the technical team to resolve problems in a timely manner. Coordinates project plans, resource allocation, risk management and change management procedures. Travels domestically and internationally up to 20% of the time. Eligible to work from home locally and serve on 24/7 rosters up to 12‑hour shifts. Education and Experience Bachelor’s degree (BSME, BSEE, BSCS, Engineering) and 3 years of relevant experience in a mining or engineering environment. Preferred: Practical experience with Autonomous Haulage Systems in surface mining. Proficient with Microsoft 365 applications. Strong written and oral communication skills, including reports and presentations. Ability to read and interpret schematics, technical manuals and regulatory documents. Proficiency in low voltage electrical system design, electric drive and hydraulic systems. Knowledge of autonomous haulage system components, communication protocols (CAN, J1939, DDS), real‑time embedded systems and ROS. Knowledge of PLC control on mobile equipment and Creo View CAD software. Ability to maintain MSHA certification, electrical certifications for high, medium and low voltage, a valid driver license and passport. Willingness to travel and work 12‑hour shifts. Our Offer Pay Range: $111,000.00 – $130,000.00 Secure work environment with comprehensive benefits including major medical, dental and vision insurance, 401(k) plan with company match, paid vacation and personal days, and a competitive salary. #J-18808-Ljbffr Liebherr Group