OSR Support Associate

Job Description

Job Description

Company Overview: Mead Lumber Company is a leading provider of products for professional contractors, builders, and remodelers. With 50+ operating locations across nine Midwestern states, we are proud to be 100% employee-owned and ranked as the 12th largest building material supplier to professional builders in the U.S. At Mead Lumber, we strive to create a team that works and succeeds together every day in an authentic, team-oriented setting.

Why Join Us?

• Employee Ownership: As a 100% employee-owned company, you will have a stake in our shared success.
• Work-Life Balance : Enjoy flexible scheduling options that support your lifestyle.
• Career Growth: We are committed to your professional development, providing ongoing learning and advancement opportunities.

Job Summary: The OSR Support Associate supports Outside Sales Representatives by assisting with customer accounts, order processing, purchase orders, and daily sales activities related to hardware, building materials, and lumber products. This position helps ensure excellent customer service, accurate communication, and efficient sales support in a fast-paced team environment.

Key Responsibilities:

• Support Outside Sales Representatives with daily sales activities and customer account management.
• Write tickets for stock and specially ordered products.
• Prepare quotes for stock and non-stock products.
• Process special orders and purchase orders with vendors and stores.
• Monitor and manage assigned open orders and department purchase orders.
• Coordinate deliveries and credit pick-ups.
• Receive and process store shipments in the computer system.
• Deliver products to jobsites as needed.
• Forward order confirmations, invoices, and credits to appropriate parties.
• Assist in resolving customer product or order issues.
• Provide excellent customer service and maintain strong communication with customers, vendors, and team members.

Desired Skills, Knowledge, and Qualifications:

• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer and data entry skills.
• Ability to work independently and as part of a team.
• Knowledge of hardware, lumber, and building materials preferred.
• Previous sales support, customer service, or building materials experience preferred.
• Ability to prioritize tasks and meet deadlines.
• Professional attitude with strong problem-solving skills.
• Valid driver’s license preferred for occasional deliveries to jobsites.

Once eligible, you will participate in our ESOP (Employee Stock Ownership Plan), a unique benefit that can provide a financial source for your future/retirement that very few companies offer. We also offer our employees competitive pay as well as the benefits listed below:

Additional Benefits Include:

• Medical, Dental, and Vision Plans
• 100% Employer Paid Group Term Life, AD&D, and STD
• Additional Voluntary Life, AD&D, and LTD
• Paid Time Off & Holiday Pay
• Flexible Spending Accounts
• 401(k) Plan
• Scholarship & Tuition Assistance Programs
• Employee Assistance Program

Equal Employment Opportunity: Mead Lumber Company is an Equal Employment Opportunity Employer. We consider applicants for all positions without regard to race, color, sex, ethnicity, national origin, religion, gender, age, pregnancy, marital status, veteran’s status, sexual orientation, genetic information, disability, or any other protected basis prohibited by law.