Omnichannel Contact Center Architect
NewRez LLC
Newrez LLC is seeking a Contact Center Administrator in Coppell, TX to oversee RingCentral and omnichannel operations. You will analyze, troubleshoot, and optimize outbound/inbound dialing, IVR, and ACD processes across multiple platforms. Responsibilities include developing cross-functional workflows, ensuring production readiness, and driving KPI-based optimizations. A background in mortgage collections and Salesforce experience is preferred. #J-18808-Ljbffr NewRez LLC
Vacancy posted 1 day ago
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