Customer Care Representative

Job Title

Customer Care Representative

Job Description

The Customer Care Representative delivers support and assistance to business and consumer customers calling about Online Banking, Mobile Banking, VISA debit cards, Consumer Lending and limited Deposit Services providing them with consistent outstanding customer service, accurate information and timely response to promote customer satisfaction and retention. Also handles incoming calls to the main number of the Bank and transfers the callers to the correct source within the Bank. Also handles outgoing calls to debit card customers with suspicious transaction activity to assess if transaction activity was legitimate. Also handles incoming calls from Branch employees needing assistance to execute some debit card and online banking processes in support of customer service.

Qualifications

Requirements:

• H.S. Diploma or General Education Degree (GED) or equivalent
• 2 years inbound call center experience in a financial institution or 2 years internal EagleBank branch banking
• General knowledge of banking products and services, particularly electronic banking services
• Solid understanding of computers and browser functionalities
• Ability to view situations from a customer's vantage point and deliver a friendly, empathetic communication style by telephone
• General knowledge of Microsoft Office and contact center platform

Preferences:

• Previous electronic banking experience or knowledge
• Bank core system experience
• Browser based applications and servers

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.