Computer Technician (Hardware Repair & Data Recovery)
Full-time
LapFix
Job Description
Job Description
Job Responsibilities:
- Technical Repairs & Data Recovery
- Diagnose and repair laptops, desktops, and MacBooks, including hardware and software issues.
- Perform advanced data recovery procedures on hard drives, SSDs, and flash storage devices.
- Soldering experience is a plus for motherboard repairs and component-level fixes. Customer Interaction & Communication
- Answer phone calls and provide professional customer service, explaining repair options and processes.
- Assist walk-in customers, accurately diagnosing issues and providing clear repair timelines.
- Maintain excellent written communication skills for documenting repair details and customer interactions. Social Media & Content Participation
- Engage in company social media activities, contributing technical insights and repair-related content.
- Help create educational or promotional content regarding repairs and data recovery processes. Leadership & Teamwork
- Serve as the primary point of contact for technical escalations within the team.
- Assist in training junior technicians and maintaining quality control standards.
Qualifications & Requirements:
- Proven experience as a computer technician, with a strong focus on laptop and MacBook repairs.
- Expertise in data recovery from failed hard drives, SSDs, and other storage media.
- Ability to solder and perform board-level repairs is a strong advantage.
- Excellent written and verbal communication skills – clear documentation and professional customer interaction are required.
- Familiarity with social media and willingness to participate in online content creation.
- Strong troubleshooting skills and ability to work independently.
- Must be reliable, detail-oriented, and capable of handling multiple tasks efficiently.
Preferred Qualifications:
- Prior experience in a lead technician or supervisory role.
- Industry certifications (CompTIA A+, Apple Certified Mac Technician, etc.) are a plus.
- Experience using advanced diagnostic and repair tools.
Job Type: Full-time
Vacancy posted 2 days ago
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