Claims Processor (Indianapolis)

We are seeking a detail-oriented Claims Processor to support efficient claim handling, administrative claim workflows, and subrogation recovery support activities. This role is responsible for coordinating claim setup with adverse carriers, maintaining timely follow-up with involved parties, gathering required documentation, assisting with recovery-related tasks, and supporting the claims team with assigned processing activities. The ideal candidate is organized, responsive, and comfortable managing multiple tasks in a fast-paced claims environment.

Key Responsibilities

Claim Setup and Contact Coordination

Establish contact with claim contacts and relevant parties to:

• Confirm liability position
• Set up new claims
• Confirm any reported injury, including type and extent

Total Loss Handling

Support total loss handling by:

• Obtaining 10-day payoffs
• Requesting letters of guarantee (LOGs)
• Following up on title copies
• Confirming owners listed on title documents
• Discussing title receipt status after payment to lienholders

Settlement and Documentation Follow-Up

• Follow up on settlement releases to ensure timely receipt and completion
• Follow up on subrogation documentation from:
• Insureds/clients
• Claim contacts
• Other relevant parties/vendors
• Maintain accurate claim file documentation and update systems with relevant information

Subrogation Recovery Support

Support subrogation recovery efforts by:

• Tracking claims with subrogation potential
• Gathering, organizing, and documenting recovery-related materials, including police reports, photos, estimates, invoices, proof of payment, and other supporting claim documents
• Following up with insureds, clients, carriers, claim contacts, and vendors to obtain missing subrogation documentation
• Assisting with preparation of subrogation packages for review by Claims Specialists or recovery staff
• Monitoring recovery-related diary items, deadlines, and status updates
• Updating claim systems with subrogation activity, documentation received, and recovery progress notes
• Assisting with intercompany or carrier reimbursement follow-up as assigned
• Escalating recovery barriers, disputed information, or incomplete documentation to the appropriate Claims Specialist

General Claims Support

• Complete action items assigned by Claims Specialists within established service expectations
• Communicate professionally with internal and external stakeholders to support claim resolution
• Assist with claim-related administrative tasks to ensure smooth workflow and timely processing

Qualifications

• Prior experience in claims processing, insurance operations, claims support, subrogation support, or administrative support preferred
• Strong attention to detail and organizational skills
• Ability to manage follow-up activities and documentation deadlines effectively
• Strong written and verbal communication skills
• Ability to work independently while also collaborating with Claims Specialists and broader claims teams
• Comfortable working in claims systems and standard business applications
• Ability to prioritize multiple tasks in a deadline-driven environment

Preferred Skills

• Knowledge of basic claims handling workflows and terminology
• Experience with total loss documentation and follow-up processes
• Familiarity with subrogation, recovery tracking, and settlement documentation
• Ability to organize and maintain recovery-related documentation and follow-up activities
• Customer service mindset with a professional and empathetic communication style

Ideal Candidate

The ideal candidate is proactive, dependable, and process-driven, with the ability to keep claim activity moving by ensuring documentation, follow-ups, claim setup tasks, and subrogation support activities are completed accurately and on time.