Team Lead

About Us

Counter Service is an innovative, chef-driven restaurant brand founded by Steve Ells, the visionary behind Chipotle. With the success of our first location, we are expanding to three additional NYC restaurants, supported by our fast-paced Central Kitchen.

We’re seeking passionate, detail-oriented Restaurant Leads to help drive excellence in our restaurant operations. As a Restaurant Lead, you’ll play a key role in managing shifts, developing team members, and ensuring exceptional guest experiences—while preparing to grow into a future management role..

What You’ll Do

Lead Daily Operations

• Manage restaurant operations during assigned shifts, ensuring smooth, on-time service
• Open and/or close the restaurant following company procedures and checklists
• Troubleshoot customer concerns and provide timely, effective solutions
• Support the Restaurant Manager in maintaining labor targets, shift flow, and overall team coordination

Drive Food Quality & Safety

• Monitor food preparation and presentation for consistency and excellence
• Conduct line checks and taste through the line daily to uphold food standards
• Train team members on tasting protocols and quality control practices
• Ensure full compliance with NYC Department of Health regulations and sanitation standards

Team Development & Training

• Onboard and train new team members; support skill development across roles
• Deliver in-the-moment coaching and performance feedback
• Foster a positive, high-hustle, and respectful team culture

Support Administrative & Operational Needs

• Write and update prep lists based on par levels, sales, and menu needs
• Assist with inventory tracking, placing orders, and receiving deliveries when delegated
• Collaborate with management on team deployment to optimize service and labor

What We’re Looking For

• 1–2 years of restaurant or food service experience (shift lead or supervisory experience a plus)
• Strong organizational and communication skills
• Calm under pressure, comfortable multitasking in a high-volume environment
• A true team player who leads by example and hustles
• Passion for food, hospitality, and team development
• NYC Food Protection Certificate (preferred or willingness to obtain)
• Flexible availability, including nights, weekends, and holidays
• Fast food or quick-service restaurant experience