Microsoft Teams Voice Engineer
Temporary
PB consulting
Key Responsibilities - Design, implement, and optimize Microsoft Teams Voice and Unified Communications solutions.
- Configure, administer, and support Ribbon Session Border Controllers (SBCs) for Microsoft Teams Direct Routing.
- Participate in technical discussions with stakeholders to define and implement communication solutions.
- Provide technical guidance on architecture, deployment, migration, and change management activities.
- Develop roadmaps for Microsoft Teams Voice and collaboration platform enhancements.
- Perform performance assessments and recommend optimization strategies.
- Configure and support complex Moves, Adds, Changes, and Deletes (MACDs), bulk provisioning, and site migrations.
- Integrate Microsoft Teams with third-party voice, telephony, and collaboration platforms.
- Troubleshoot complex voice, signaling, routing, and connectivity issues across enterprise environments.
- Support functional testing, failover testing, and disaster recovery validation.
- Create technical documentation, knowledge base articles, and operational procedures.
- Collaborate with project teams, service desk, network operations, and infrastructure teams to resolve incidents and implement enhancements.
- Provide technical training and knowledge transfer to internal teams when required.
- Support problem management, change management, and continuous service improvement initiatives.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
- 5+ years of experience supporting Microsoft Teams Voice or Unified Communications environments.
- Strong hands-on experience with Microsoft Teams Enterprise Voice and Direct Routing.
- Expertise in configuring and managing Ribbon Session Border Controllers (SBCs).
- Experience with Microsoft Teams architecture, migrations, deployments, and troubleshooting.
- Strong understanding of SIP, VoIP, telephony protocols, and voice networking.
- Experience with Microsoft 365 collaboration technologies.
- Experience supporting enterprise voice migrations and platform integrations.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and stakeholder management skills.
Preferred Skills
- Microsoft Teams Phone deployment and administration.
- Microsoft 365 and Entra ID administration.
- PowerShell scripting for Teams administration and automation.
- Call quality analysis and performance optimization.
- Experience with enterprise change management processes.
- Knowledge of networking fundamentals including DNS, TCP/IP, firewalls, and load balancing.
- Microsoft Teams or Microsoft 365 certifications are a plus
Vacancy posted a month ago
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