Shipping Specialist

Shipping Specialist

Lexitas provides legal and corporate services, and detail focused professionals succeed ensuring accurate transcript delivery and client satisfaction

This is a full-time, on-site position based at our New York office located at 100 Merrick Rd Rockville Centre, NY 11570.

$20/hr

Join a High-Growth Legal & Corporate Services Leader

About The Role

Lexitas is seeking a detail-driven and client-focused Shipping Specialist to play a critical role in the final stage of our Transcript Fulfillment Process. This position ensures transcripts are accurate, complete, quality-checked, and delivered on time according to client and firm specifications.

As a Shipping Specialist, you'll work closely with internal teams, carriers, and clients to coordinate delivery, manage quality control, and uphold Lexitas' high standards for service excellence. This role is ideal for someone who thrives in a fast-paced, deadline-driven environment and takes pride in precision, accountability, and customer satisfaction.

Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service, registered agent services, and corporate filings. Our mission is to deliver unmatched service with integrity, professionalism, and responsiveness.

Key Responsibilities

• Perform final quality control review of transcripts prior to delivery to clients.
• Establish and execute delivery parameters based on firm profiles and assignment specifications.
• Coordinate transcript delivery via UPS, messenger services, electronic delivery, and other carriers.
• Maintain accurate and up-to-date client profiles, demographics, and assignment data in company systems.
• Interpret client instructions and assignment requirements to ensure precise fulfillment.
• Manage workload and backlog using internal databases and OnDemand tools.
• Provide complete and accurate records to Client Invoicing and Court Reporter Payment teams.
• Distribute digital and hard-copy documents to clients upon request using company platforms.
• Notate records clearly and efficiently in both physical and digital formats.
• Sort and process incoming and outgoing mail and email as needed.
• Assist with training, cross-training, and supporting less experienced team members.
• Safeguard confidential medical and legal records and ensure full HIPAA compliance.
• Perform additional duties as assigned to support operational and client needs.

What You'll Bring

• Strong attention to detail with a commitment to quality and accuracy.
• Ability to manage deadlines and work effectively under pressure.
• Excellent customer service, public relations, and communication skills.
• A positive, team-oriented mindset with the ability to work independently.
• Strong organizational and multitasking abilities.
• Confidence in decision-making and independent problem-solving.
• Proficiency in Microsoft Outlook, Word, Adobe Acrobat, and general internet applications.
• Clear written and verbal communication skills.
• Flexibility to work occasional overtime as business needs require.
• Familiarity with written depositions and the deposition process is a plus.
• Alignment with Lexitas Core Values: Service Excellence, Integrity, Positivity, Innovation, Respect, Teamwork, and Diversity.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of experience in legal support services preferred.
• Demonstrated ability to handle confidential information in compliance with local, state, and federal regulations.
• Strong computer proficiency and comfort navigating multiple systems simultaneously.

Supervisory Responsibilities

None

Language Skills

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

Certificates, Licenses, Registrations

None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

Travel Requirements

This position does not require travel

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO Statement

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled.

If you require reasonable accommodation in the application process, please contact Human Resources at View email address on click.appcast.io for assistance. All other applications must be submitted online.