Office Assistant

Job Description

Job Description

Overview

We seek a team-oriented Office Assistant who thrives in a fast-paced, service-focused environment. This position requires integrity, discretion, sound judgment, and flexibility. The successful candidate will provide dependable administrative support, maintain organized records, communicate professionally with residents, vendors, and team members, and demonstrate unwavering attention to detail.

Position Summary

The Office Assistant provides responsive administrative and customer service support to homeowners, residents, vendors, and staff. This role coordinates community communications, registrations, amenity reservations, new homeowner onboarding, gate access support, payment collection, and accurate recordkeeping across multiple systems. The ideal candidate is organized, detail-oriented, professional, and comfortable managing varied priorities in a fast-paced community office.

Key Responsibilities

• Assist homeowners by phone, email, and in person; address general inquiries, coordinate amenity reservations, and provide gate-access support.
• Prepare community communications and produce recurring and special e-blast announcements.
• Manage vehicle, boat, and golf cart registrations, including collecting documentation, activating and installing barcodes, and issuing decals.
• Coordinate new homeowner orientations and onboarding, including registration, mailbox assignment, document retention, data entry, and system synchronization.
• Provide daily administrative support, including calendar management, mail processing, copying and scanning, payment collection, recordkeeping, meeting and event preparation, and supply maintenance.
• Maintain accurate, confidential records and communicate professionally with homeowners, vendors, and team members to ensure timely follow-up and resolution.

  Qualifications

• High school diploma or equivalent preferred.
• Prior Office and/or Customer Service-related experience.
• Proficient in MS Office Suite (Outlook, Excel, PowerPoint, Word, and Adobe Pro).
• Cheerful disposition. 

  Essential Physical Requirements

• Valid NC Driver’s License. 
• Able to lift to 15 lbs.
• Must be available to work a 3-day work schedule weekly (up to 26 hours)

  Preferred Skills

• Experience with database management and accurate data entry.
• Proficiency with Microsoft Office applications and digital communication platforms.
• Strong written and verbal communication, customer service, and problem-solving skills.
• Excellent organizational skills, attention to detail, time management, and ability to manage competing priorities.
• Knowledge of HOA/POA operations, community association management, or resident services.

Community Association Services, established in 1976, specializes in the management of condo association, town-home, and homeowner associations in many regions of North Carolina. CAS has been awarded the Accredited Association Management Company (AAMC) by the Community Associations Institute. This accreditation is the only national recognition awarded to HOA management companies.

Company Description

Community Association Services, established in 1976, specializes in the management of condo association, town-home, and homeowner associations in many regions of North Carolina. CAS has been awarded the Accredited Association Management Company (AAMC) by the Community Associations Institute. This accreditation is the only national recognition awarded to HOA management companies.