Front Desk Associate

Welcome Desk Associate Indianapolis, IN, USA. Part‑time position. Seeking a part‑time welcome desk associate to greet members and visitors to our building. Essential Duties & Responsibilities Greet visitors and members and verify membership status upon check‑in. Process visitors through security check‑in procedure. Provide information regarding JCC membership, policies and procedures, program events and classes, current and upcoming activities. Answer incoming calls (through switchboard) and route calls using proper phone etiquette. Process financial transactions. Balance end‑of‑shift paperwork and deposit bag. Follow established procedures in the event of an emergency (e.g., contacting security/EMT/Fire Department). Process membership applications (paperwork, payment, picture IDs). Ensure membership policies and procedures are being followed. Education & Experience High school diploma. Minimum of 1 year of customer service experience. Proficient computer skills and ability to learn proprietary system. Familiarity with processing financial transactions and maintaining cash drawer. Knowledge / Skills / Abilities Professional and friendly attitude. Commitment to providing excellent customer service to members, guests, visitors and co‑workers. Ability to follow an emergency action plan. Reliability and dependability regarding attendance. Accuracy in processing cash transactions. Respect and maintain confidentiality of members’ information. CPR/AED and First‑Aid certification (preferred). Willingness to work additional shifts when requested. Equipment Used Telephone Computer Fax Copier 2‑way radios AED device Work Environment The work environment is representative of a community center. The pace of work is variable with the possibility of multiple requests occurring simultaneously. Physical demands include sitting or standing for long periods and using a computer keyboard to complete tasks. Open/flexible availability for weekdays and weekends. #J-18808-Ljbffr