Quality and Education Specialist- Central Access Scheduling-3

Quality Assurance & Education Specialist Responsible for conducting performance audits, delivering feedback, facilitating staff education within the Centralized Access Center, and ensuring consistent adherence to quality standards. Essential Job Functions Conduct regular audits and ensure accuracy of documentation and scoring to assess compliance with organizational standards. Evaluate staff performance using quality metrics and provide detailed, constructive feedback. Identify trends, recurring issues, and process barriers that may affect call quality, culture, or patient satisfaction. Collaborate with the Manager of Quality, Education, and Development to identify department‑wide performance themes and improvement opportunities. Deliver training for new hires and develop/ facilitate continuing education sessions for staff. Serve as a subject matter expert for scheduling workflows and Epic functionality. Model professional communication and promote a supportive, engaging, mission‑driven culture within the call center. Perform other job functions as assigned. Knowledge, Skills & Abilities Minimum of two (2) years of experience in scheduling, patient access, or healthcare operations. High school diploma required. Experience in auditing, education, or training within a healthcare environment. Proficiency with Epic or other EMR scheduling workflows. Strong written and verbal communication skills with a professional demeanor. Demonstrated organizational and follow‑through abilities. Leadership or project coordination experience preferred. Clinical or healthcare background preferred; RN license not required. Pay Range: $65,520.00 – $107,120.00 All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. #J-18808-Ljbffr 10 HOSP Ann & Robert H. Lurie Children's Hospital of Chicago