Intake Coordinator - Non-Clinical (Home Care) Full Time

Job Title

Coordinates incoming office referrals and verifies insurance coverage. Handles incoming calls from patients, family, physicians, and disciplines. Ensures that all personnel are informed of patient's hospitalization and follow-up with patients admitted to other hospitals. Establishes and maintains positive relationships with customers and referral sources, responds to customer requests and concerns, and manages the insurance verification and authorization process. Responsible for routine clerical matters and assures that documents flow in a coordinated and efficient manner.

Job Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Required
• Experience in a health care setting: Preferred

Essential Functions

• Handles and coordinates incoming calls related to patients, physicians, referrals and agency services regarding physician orders, patient questions, and patient referrals. Verifies primary insurance coverage.
• Communicates effectively on the telephone with patients, families and staff. Welcomes and assists all guests. Answers telephone inquiries and channels them appropriately.
• Facilitates telephone communications between, and demonstrates effective communication skills, with nursing, therapy, aide, social services, physicians, etc. regarding changes in patient/staff schedule, test results, etc. Maintains confidentiality of patient information. Ensures compliance with all state, federal, and regulatory referral/intake requirements.
• Ensures seamless transition of patients to home care by providing patient education and preparation for home care. Gathers, collates, and reports referral statistics including key customer referral trends.
• Provides follow-up for hospitalized patients, ensuring subsequent agency referral. Works with physicians, nurses and social workers to establish a coordinated plan of care. Creates and maintains patient files. Provides an outstanding admissions experience for our patients
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.