Benefits Technology Analyst

Benefits Technology Analyst

The Benefits Technology Analyst is responsible for managing, configuring, and supporting client benefits administration technology solutions. This role collaborates closely with internal teams, clients, and third-party vendors to deliver seamless system implementations, renewals, and ongoing maintenance. The Analyst serves as a technical subject matter expert, troubleshooting complex issues, conducting data audits, and ensuring compliance with applicable regulations. This position requires strong analytical skills, organization, and the ability to clearly communicate technical concepts to both technical and non-technical audiences.

Standards of Performance

• Consistently adhere to high professional standards, exemplifying the company's mission and core values in all daily activities.
• Maintain strict confidentiality regarding all information concerning clients, carriers, and other sensitive company related information.
• Exhibit leadership qualities and set a positive example for others, inspiring team members to excel and fostering a culture of continuous improvement.
• Demonstrate outstanding customer service skills both internally and externally through effective communication, respect, and integrity in all interactions.
• Demonstrate a proactive commitment to personal and professional development by actively seeking out and engaging in various learning opportunities. This includes participating in relevant training programs, attending workshops, seminars, and webinars, and regularly reading articles in industry publications to stay updated with the latest trends and best practices.
• Display a positive and respectful attitude while working collaboratively with colleagues, actively contributing as a team member to achieve departmental and companywide objectives.

Essential Duties & Responsibilities

Platform Management & Configuration

• Serve as a technical subject matter expert for benefits modules across a variety of HRIS/HCM and benefits administration platforms.
• Configure and build web-based enrollment systems tailored to client-specific needs, from initial setup through testing and deployment.
• Lead technical setup for annual open enrollments and renewals, including eligibility rules, plan structures, rates, and workflows.
• Analyze client benefit plans to map plan structures, pricing models, payroll deductions, and carrier requirements.

Project Management & Client Integration

• Manage full-cycle system implementations, renewals, and onboarding projects, ensuring successful and timely execution.
• Partner with Account Executives, Account Managers, and Account Coordinators to align technology solutions with client strategies.
• Train clients and internal team members on system functionality and best practices.
• Provide ongoing troubleshooting and escalation support for complex system issues.

Data Integration, EDI & Compliance

• Manage and troubleshoot EDI carrier file feeds (including 834 formats) and SFTP transmissions.
• Investigate and resolve data discrepancies, file errors, and transmission issues in coordination with vendors and carriers.
• Conduct detailed data audits using advanced Excel functions to ensure accuracy and integrity. Maintain system configurations in compliance with COBRA, HIPAA, ERISA, Section 125, PPACA, and related regulations.
• Document and maintain standard operating procedures for system configuration and workflows.

• Manage multiple priorities and deadlines in a fast-paced environment.
• Perform additional duties and responsibilities as assigned.

Requirements

Qualifications/Requirements

• Bachelor's degree required; degree in Human Resources, Information Systems, Business Administration, or a related field preferred.
• Minimum of 3–5 years of experience in benefits technology configuration, HRIS analysis, or benefits consulting.
• Hands-on experience with HRIS or benefits administration platforms (e.g., ADP Workforce Now, Paycom, Paylocity, EmployeeNavigator, bswift, Paycor, PlanSource, or similar). Experience with multiple systems is preferred but not required; candidates with strong expertise in one platform and a demonstrated ability and desire to learn additional systems are encouraged to apply.
• Advanced proficiency in Microsoft Excel, including XLOOKUP, VLOOKUP, Pivot Tables, and complex formulas.
• Working knowledge of EDI file feeds, 834 data mapping, and secure file transfer protocols (SFTP).
• Strong project management, organizational, and time management skills.
• Excellent written and verbal communication skills with the ability to explain complex technical concepts clearly.

Physical Demands & Work Environment

• Ability to sit for extended periods and perform computer-related tasks.
• Must have the ability to push, pull, lift, and carry up to 25 pounds.
• Occasional bending, reaching, and stretching to retrieve files or items from shelves or cabinets.
• Ability to operate office equipment such as photocopiers, scanners, and printers.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary

The estimated base salary range for this full-time position is $70,000 - $90,000 annually. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting.