Coordinator - Dispatch

Coordinator - Dispatch

Igloo Products Corp is an iconic and fast-growing American brand known for exceptional and durable performance for everyday cooler needs. After more than 75 years of as the leader as a housewares brand, Igloo has pivoted to a high growth lifestyle brand for outside activities associated with fun, family and friends.

Founded in as a metalworking shop bringing fresh cold water to Texas workers in the field to inventing the Playmate to becoming America's most recognizable brand of ice chests, the Igloo story spans more than 75 years of delivering coolness to the world. Today, Igloo has 90% + brand awareness and is #1 in market share in the US, is a pioneer in sustainability for our category with the launch of biodegradable coolers and coolers made with from post-consumer recycled resin and other sustainable materials and has a growing DTC business allowing us to build direct relationships with our consumers. In 2021, Igloo was acquired by Dometic Brands and now there is the opportunity to Globally grow both brands together.

We are on a journey of continuous growth – now looking for our next star – a passionate Coordinator - Dispatch.

In this role, you will be involved in customer oriented dispatch operations in the distribution centers.

Essential Job Duties and Responsibilities:

• Process, print, and sort shipping labels as needed.
• Key in tasks and print picking tickets and packing documents.
• Review orders for special instructions prior to issuing to loaders.
• Perform customer order dispatch operations.
• Maintain inventory of shipping labels and ribbons
• Maintain shipping label printers
• Inputs customer order data into ORACLE.
• Maintains customer pick-up transaction log.
• Requests inventory for customer orders for any balances. Tracks the receipt of said inventory.
• Communicate daily with Logistics Coordinators on problems with customer orders or carriers.
• Communicates with customer carriers to ensure orders are assigned appropriately.
• Works with carriers and customers daily on shortages and overages.
• Reviews BOL documents for completeness and accuracy.
• Must keep freight claims and shortage database up to date informing supervisor and the Credit Department on open freight claims with the dollar amounts collected or open amounts.
• Scanning shipping documents into the Oracle Imaging System.
• Must organize daily requirements and prioritize duties.
• Heavy phones and email.
• Must communicate with all levels of personnel within the company.
• Other duties as assigned.

What do we offer?

1. Medical
2. Dental
3. Vision
4. Life Insurance
5. Short term & Long-term disability
6. Accidental death insurance
7. Supplemental life insurance
8. Company paid holidays
9. Flexible Spending Accounts

Minimum Requirements and Qualifications

A suitable background would be a solid experience within the following qualifications and experiences:

• Education: High School Diploma or equivalency.
• Experience: One (1) year dispatch or equivalent warehouse experience.
• English language skills: Able to read, write, speak and comprehend English.
• Math skills: Able to add, subtract, multiple and divide. Able to use fractions and percentages.
• Physical Demands: Ability to stand and walk for 8 hrs. a day. Ability to lift up to 50 lbs. Ability to operate in a high noise level environment for extended periods of time.
• Work environment: Warehouse is hot and humid in summer months, cold in winter months.
• Ability to operate a stand-up or man-lift/order picker forklift.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Ability to analyze and solve problems and work independently.
• Must have excellent attendance and complete quality work on time.
• Proficient in Excel, Word, Access.
• Previous experience using Oracle.

Physical Demands & Conditions (Applicable to Igloo Operators, Technicians, Leaders, and Other Roles in Manufacturing)

Standing & Walking Roles may involve extended periods (up to 12 hours) of standing and walking, including moving at a brisk pace and occasional stair climbing.

Postural Requirements Frequent bending, stooping, kneeling, and working in low or awkward positions during production or maintenance tasks.

Lifting & Material Handling Operator-level roles may involve lifting up to 25 lb repeatedly throughout the shift. Technician-level roles may involve lifting up to 50 lb multiple times per day, including overhead lifts. Where possible, mechanical aids (e.g., hoists, forklifts) are used.

Fine Motor Skills & Tool Use Use of both hands is required to operate tools, perform adjustments, and handle assembly materials with precision.

Visual Requirements Sufficient visual acuity (e.g., 20/40 with or without correction) is necessary for tasks involving inspection and safe equipment operation.

Environmental Conditions Work is performed in a production/warehouse setting where seasonal temperatures may range from 100–120°F (with humidity) in summer to cooler conditions in winter. High noise levels are common; hearing protection is provided and required. Personal Protective Equipment (PPE) such as ear protection, safety glasses, steel-toed shoes, gloves, and protective clothing may be required depending on the task.

Additional Job Considerations These roles can be physically demanding, involving repetitive motions and long hours. Technicians may be required to handle heavy molds and materials; use of material handling equipment is provided and encouraged.

And of course – our Core Values To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Igloo offers equal opportunities for everyone. Equal opportunities mean that all employees shall be treated according to their abilities and qualifications in every employment decision, including but not limited to hiring, advancement, compensation benefits, training, lay-offs and termination. Any form of discrimination or harassment against employees due to personal factors, such as gender, ethnicity, skin color, age, sexual orientation, religion, nationality, disability and pregnancy or employees with family responsibilities is prohibited.

All applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis.

Igloo supports and respects the protection of internationally proclaimed human rights. We do not tolerate child labor or any form of modern slavery, including forced, bonded or compulsory labor, physical or psychological punishment or human trafficking.