Residential Shift Supervisor

Residential Shift Supervisors are members of our residential services team where we provide state-of-the-art trauma-focused treatment (evaluation, therapy, case management services) to children ages 13-17, and their families in the aftermath of exposure to human trafficking and complex trauma. The Residential Shift Supervisor is responsible for providing direct oversight to direct care staff to support child survivors that have experienced human trafficking, and will independently provide support to all assigned staff, coordinate scheduling of staff for all shifts, and manage the facilities and front-line operation of the program during their shift. Based on the nature of the residential facility serving female clients and the need to provide trauma-informed, privacy-sensitive care, this position is limited to female applicants in accordance with federal, state, and local regulations governing Bona Fide Occupational Qualifications (BFOQ). This position is designated as Essential. As an essential employee in a residential setting, you will be required to report to work during agency closures, emergencies, and inclement weather to ensure continuity of client care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure the smooth operation of the facility and the wellbeing of the residents.
• Supervision of direct care staff.
• Coordinate staff schedules ensuring compliance with staffing ratios and 24-hour shift coverage.
• Provide staff support and development through direct oversight and training to all direct care staff.
• Crisis management: Ensure safety and security protocols are being met and respond to emergencies as they arise as well as monitoring the premises for any safety hazards.
• Manage residents care as it relates to daily living necessities, food preparation, transportation, equipment, technology, etc.
• Documentation and reporting requirements include documenting all emergency situations, incident reporting, as well managing the completion/submission of direct care staff documentation.
• Ensure that staff members adhere to policy & procedures as outlined by the agency and specific to residential program.
• Compliance and quality assurance: conducting routine audits on staff documentation.
• Monitoring inventory of supplies/equipment.
• Be available to work non-traditional work hours, weekends/overnights.
• Assist in providing crisis prevention/intervention support.

MINIMUM QUALIFICATIONS:

• Must be age 21 or over.
• Possess proof of High School diploma or its equivalent as a minimum. Bachelor’s Degree in human service-related field preferred.
• 2+ years in supervisory/management position.
• 2+ years of experience in a residential setting serving children and youth.
• Pass criminal background check, provide driving history record, and a medical clearance from qualified physician.
• Become a certified Residential Child and Youth Care Practitioner within 6 months of hire.
• Experience implementing positive behavioral intervention and support to children and youth.
• Knowledge of database management systems.
• Must be willing and able to work evenings/overnight/weekend shifts (at least two (2) weekends per month).
• Bilingual – ability to communicate in multiple languages is an asset.