Operations Manager

Be among the first 25 applicants. EōS Fitness is bold, upbeat, and motivating. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. Position Purpose Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and serve as the hub for information for our members, guests, and staff. Responsibilities Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to needs and concerns, and providing clear and helpful responses. Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff. Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities. Provide constructive feedback on performance, using clear and specific language to highlight strengths and areas for improvement. Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols. Supervise maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas. Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards. Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products. In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety and well-being. Qualifications 2-3 years of operations management experience. 3-4 years of customer service experience. Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors. Prior experience or strong interest in the fitness industry is a plus. Excellent relationship building and influencing skills with people at all levels and functions. Strong detail orientation, systematic problem solving, and good time management, organizational, and record-keeping skills. Excellent MS Office skills. Embrace our Core Values. Requirements Must successfully pass background check. CPR certification required within 30 days of hire. Intimately knowledgeable and up to date on all current company policies and SOPs. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public. Ability to access and operate company computer systems. Ability to bend routinely and repetitively to lift more than 40 lbs. Salary & Benefits Salary Range: $58,656—$66,000 USD. Free membership for you and one family member. Discounted Personal Training and merchandise. Employee referral program. Daily Pay offered. Competitive pay plus vacation, holiday, and sick pay. Group Health, dental, vision, Supplemental Life, and Pet Insurance. 401(k) with company matching. Personal education growth options with Sophia Learning. EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. Contact Recruiting Help Line: View phone number on click.appcast.io. #J-18808-Ljbffr EōS Fitness