Technical Account Manager
Varite Inc
Pay Rate Range: $35 - $38.73/hr. On W2
Schedule Notes: Hybrid from Lehi office
Duties:
What you need to succeed:
Schedule Notes: Hybrid from Lehi office
Duties:
- s large enterprises invest in ****, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the **** Experience Cloud solutions Vast experience with Workfront and AEM.
- Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers.
- They produce and deliver a prescribed set of technical services specifically crafted to help them maintain operational health, while adopting new solutions and functionality to increase their value-realisation.
- person in this role possesses customer-facing and interpersonal skills that enables you to represent **** best within a customer's ecosystem, driving discussions with multiple personas from developers and analysts to management and senior leadership including within **** regarding tasks, projects, cases, standard methodologies, and prioritization.
- One should also have the proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in **** solutions.
- Be a central point of contact while ensuring high levels of customer satisfaction
- Maintain regular communication with external and internal teams, managing expectations
- Engage with Director and VP-Level executives to translate business needs into technical and operational plans
- Coordinate and drive efforts to optimise product performance and customer adoption
- Lead and guide customer through complex environment changes and upgrades
- Supervise the management of technical critical issues and customer concerns
- Share proactive notifications and recommendations of upcoming releases and possible impact
- Lead customer check-ins and participate in quarterly business reviews
- Deliver proactive status updates, deliverables and guidelines
- Continually develop both technical and soft skills individually
What you need to succeed:
- Bachelor's Degree in related field of the technical industry or equivalent experience
- t least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology
- Very strong written and verbal communication skills in English a must, other languages would be advantageous
- Proven presentation skills, and experience organising and leading high-profile customer calls and meetings
- Demonstrable ability to adapt to new technologies and learn quickly
- Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies
- Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
- Technical experience and familiarity with the following Adobe solutions: Adobe Experience Manager (AEM), GenStudio and Workfront.
- Bachelor's Degree in related field of the technical industry or equivalent experience.
Vacancy posted 21 hours ago
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