Technical Account Manager

Technical Account Manager

Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation. Since 2020, we've become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and drive stronger business outcomes. Adweek has called Adelaide's AU "the attention economy's most widely recognized metric," and AdExchanger named it "Best Measurement/Analytics Capability."

Our business continues to scale rapidly, outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75. We have a NYC office and a London WeWork, but operate as a remote-friendly company with flexible work options.

Position Overview

This position reports to the Senior Director of Analytics and Technical Account Management; it works to standardize and automate analytical processes.

In this role, you will join a team that partners closely with advertisers, agencies, publishers, and internal Product and Engineering teams to ensure accurate campaign setup, measurement, and ongoing support. You'll be responsible for managing ad trafficking and integrations, troubleshooting live trackers, and supporting data preparation and analysis to improve measurement fidelity. Day-to-day activities will include campaign setup and QA, issue resolution, Excel- and Looker-based data exploration, and client-facing technical support.

We're seeking a candidate with 2+ years of experience in programmatic advertising and digital media analytics.

Core Responsibilities

• Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity
• Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams
• Support on integrations with new publishers and partners, which may involve specific nuance and debugging of Javascript & HTML
• Analyzing granular measurement based data to help improve upon our tracker development and implementation
• Excel and Looker to explore, clean, and filter data in preparation for analysis
• Provide client support by answering questions, resolving issues, and providing guidance on how to use our platform and metric
• Stay updated on the latest developments and best practices in the digital media industry

What You'll Bring

• 1–3 years of experience in Ad Operations, Media Analytics, or a related field
• Troubleshooting – Familiarity with troubleshooting JavaScript, particularly in the context of ad tags or tracking pixels
• Excel Expertise – command of Excel, including pivot tables, lookup functions, and formula-based analysis to support data exploration and reporting tasks
• Data Quality & Testing - Strong attention to detail in building data validation, profiling routines, and root cause analysis workflows
• Communication & Collaboration - Excellent interpersonal skills with experience working cross-functionally; ability to translate technical concepts for non-technical audiences and deliver training/support
• Educational Background & Experience - Bachelor's degree in a quantitative, technical, or analytical field (e.g. Computer Science, Math, Physics, Engineering) or a rigorous coding bootcamp with a portfolio demonstrating the above skills.

Benefits

Health & Wellness

• Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Employee development & wellness stipend
• Holiday break
• Volunteer time off

Financial & Compensation

• Competitive salary
• Performance-based quarterly bonus
• Stock options
• 401(k) retirement plan

Workplace & Equipment

• Remote-first environment
• New York office access
• Access to available WeWork spaces

Equal Employment Opportunity (EEO) Statement

Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.