Technical Account Manager

About the team Welcome to the DataDome Customer Experience department! Our mission is to provide a white-glove onboarding experience on Day 1 and ensure customers are properly enabled to operate the product alongside us Day 2 and beyond. Thanks to a fantastic international team, we are extremely proud to deliver a state-of-the-art solution for our clients and contribute to DataDome’s worldwide success! Your scope: As the Technical Account Manager You will help our customers get the most out of our solution, respond to their requests with precision and clarity, and resolve issues that may impact the product's reliability and speed. You will be an expert in DataDome solutions and understand in-depth: how the product works, its implementation, lifecycle, the bot detection process, and the dashboards’ functionalities. Leading customer conversations as a technical expert and leveraging your expertise and knowledge of our solution to guide them through the onboarding and implementation phases. And, more importantly, proactively educating them on the daily usage of our solution. Manage customer projects to ensure the successful delivery of integrations, optimizations, and technical initiatives. Lead regular technical committees with clients to track progress on action items, identify potential risks, and ensure ongoing alignment with both internal (AM/ Engineering Dept) and external stakeholders. Respond to technical questions and resolve issues, keeping both the customer and internal teams informed on investigations, findings, and outcomes. You are able to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction. Proactively monitoring customer health from a technical perspective. This role may be required to participate in a scheduled on-call rotation on occasional weekends to support customer escalations, critical incidents, and business continuity needs. It would be great if... At least 2 years of previous experience in B2B/SaaS solutions or CyberSecurity products. You know how to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction. You have proven working experience with Apache, AWS, CDNs (e.g. Akamai, CloudFlare, Fastly) View email address on click.appcast.io , Nginx and WAFs. protocol is no mystery to you. Bonus: Working with the Threat Research team, you can deep dive into data, and you are familiar with Kibana/Elasticsearch. Technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers). You are a fast learner, curious, and autonomous. You are a team player and like to interact with other teams in the company. You are a customer-driven person who is excited to work and solve technical challenges in an ambitious environment. Familiarity with agentic or AI-assisted configuration tools and workflows. What’s in it for you? Hybrid work setup (3 days/week in office) with access to our Soho, NYC office, a $50/month allowance for those coming in regularly (10+ days/month), and a $500 home office stipend to set up your ideal workspace — fostering the collaboration, fairness, and alignment that fuels DataDome's growth. Health Benefits : We offer medical, dental, & vision insurance options to keep you feeling your best. Professional Development : #Growth is part of our DNA, therefore we invest in your personal learning and development. Events & Teambuilding : Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual company offsite, winter party, lunch & learns, & much more. Parent Care : Gifts & care packages to celebrate growing families. PTO : 27 days + 12 national holidays. 401K : eligibility + matching. DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. #J-18808-Ljbffr