Airport Transportation Coordinator

Job Description

Job Description

Help Keep Travelers Moving and Deliver Exceptional Service

zTrip is seeking professional, dependable, and customer-focused Airport Transportation Coordinators to support our transportation operations at Jacksonville International Airport. In this highly visible role, you'll help guide arriving passengers, coordinate transportation services, and ensure a smooth and efficient pickup experience.

As an Airport Transportation Coordinator, you'll serve as a key connection between passengers, drivers, and airport personnel while helping maintain the safe and organized flow of transportation services throughout the airport.

At zTrip, we're committed to providing safe, reliable, and convenient transportation solutions while delivering an outstanding customer experience every step of the way.

As one of the nation's leading transportation providers, zTrip offers exciting opportunities for individuals who enjoy working with people and thrive in fast-paced environments. If you're looking for a role where no two days are the same and your efforts make an immediate impact, we'd love to meet you.

• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan
• Career Growth and Advancement Opportunities
• Dynamic and Team-Oriented Work Environment

Full-Time

• Monday-Sunday | 8:30 AM - 4:30 PM
• Monday-Sunday | 4:30 PM - Last Flight

• Welcome arriving passengers with a friendly and professional attitude.
• Assist travelers with transportation pickup procedures and loading locations.
• Provide information about zTrip services, transportation options, and fares.
• Answer questions and help passengers navigate transportation pickup areas.
• Support passengers requiring special accommodations or accessibility assistance.
• Deliver exceptional customer service to create a positive travel experience.

• Coordinate passenger flow within designated transportation zones.
• Connect passengers with available drivers and transportation services.
• Communicate with drivers to facilitate timely passenger pickups.
• Help maintain organized and efficient loading operations.
• Monitor transportation activity and assist with resolving service issues as they arise.
• Ensure passengers are directed to the appropriate pickup locations.

• Maintain effective communication with drivers, dispatch teams, and airport personnel.
• Help ensure compliance with airport and transportation procedures.
• Address customer concerns professionally and efficiently.
• Assist in maintaining a safe, orderly, and customer-focused environment.
• Represent zTrip with professionalism, courtesy, and a commitment to service excellence.

• Strong customer service and communication skills.
• Friendly, outgoing, and professional demeanor.
• Ability to stay organized while managing multiple tasks in a fast-paced environment.
• Comfortable interacting with individuals from diverse backgrounds.
• Strong problem-solving abilities and attention to detail.
• Reliable attendance and punctuality.
• Ability to work independently and as part of a team.
• Previous experience in customer service, hospitality, tourism, transportation, airport operations, or related fields is helpful but not required.

As an Airport Transportation Coordinator , you play an important role in creating a seamless arrival experience for thousands of travelers. Your ability to assist passengers, coordinate transportation services, and maintain organized operations helps ensure travelers reach their destinations safely, efficiently, and with confidence.

Every interaction contributes to a positive customer experience and supports the reliable transportation services that zTrip is known for.

If you enjoy helping people, thrive in a busy airport setting, and want to be part of a team dedicated to outstanding service, apply today to become an Airport Transportation Coordinator with zTrip. Help connect travelers with dependable transportation solutions and make a difference every day.